Key Account Manager Healthcare Global Account Program Sin MV-KP

Kuehne + Nagel AS; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A global logistics leader in Singapore is seeking a Key Account Manager to oversee the commercial customer journey and foster strong client relationships. The role demands negotiation skills and a deep understanding of customer needs and business environments. Join us to make a meaningful impact in the logistics sector, contributing to reliable supply chains that support essential services and promote customer success.

Qualifications

• Experience in managing key accounts and understanding customer organizations.
• Ability to negotiate rates and service contracts.
• Expert knowledge of logistics and service offerings.

Responsibilities

• Manage the end-to-end commercial customer journey for a dedicated portfolio.
• Build and maintain strong relationships with key stakeholders.
• Monitor performance against targets and report on key metrics.

Skills

Customer relationship management

Negotiation skills

Business acumen

Education

Bachelor's degree or higher

Job description

It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

How you create impact

The Key Account Manager (KAM) is responsible for managing the end-to-end commercial customer journey, including relationship management and business development, for a dedicated portfolio of accounts within the assigned scope (GKAM or Network KAM).

In this capacity, the KAM acts as the primary KN representative to the customer across all services and business units. The role involves gathering and qualifying account intelligence, translating insights into actionable business opportunities, and capturing them within a dynamic, jointly agreed account plan and customer strategy.

The KAM builds and maintains strong, direct relationships with key customer stakeholders and executes account management activities in line with KN’s Key Account Program guidelines. With broad reach across KN’s global network, business units, and support functions, the KAM demonstrates the ability to translate customer needs into practical, achievable solutions and align internal teams to deliver on those opportunities.

What we would like you to bring

• Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio
• Understands the customers organization and decision making process
• Understands the customers business model and business environment as well as the competitive environment of the customer
• Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s
• Understand, at an expert level, the vertical service offerings of KN
• Complies with KN sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system)
• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting)
• Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager
• Effectively hands over and transitions new business into operations to ensure that customer requirements and KN commitments are met
• Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.