Customer Service Manager jobs in Singapore

Job Responsibilities:

• Serve as the primary point of contact for customers, delivering friendly, dependable, and high-quality service.
• Ensure flight details are provided to customers within one hour of receiving a booking.
• Verify the accuracy and compliance of export documentation during the processing of export work orders.
• Apply for the appropriate export permits and complete all customs procedures in a timely and accurate manner.
• Respond promptly to all incoming customer calls and inquiries.
• Monitor shipment onboard status consistently and proactively inform customers of any irregularities or delays.
• Maintain effective communication and coordination with internal departments such as Operations, Warehouse, Traffic, and Planning to ensure smooth workflow.
• Confirm that the correct and most up-to-date airfreight rates are applied to all transactions.
• Stay informed and updated on new airline requirements, government regulations, and industry changes affecting export procedures.
• Prepare and submit all monthly customer reports accurately and on schedule without exception.

Requirements:

• Proficiency in Japanese (spoken and written) to support communication with Japanese-speaking clients and partners.
• Minimum 1–3 years of experience in customer service, within the airfreight or logistics industry.
• Experience in handling export documentation and customs procedures.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

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