Customer Service Manager jobs in Singapore

📄 Contract Duration: 12 months
💰 Salary: May up to $7000
🕗 Work Hours: Mon–Fri (Office Hours)
📍 Location: 991G Alexandra Road, #01-29, Singapore 119975
🎓 Qualification: Degree in IT, Design, or related field
🧑💼 Experience: Strong background in UX/UI, RPA, or intranet content management

🎨 UX/UI & Service Design

• Lead or support service journey discovery and design reviews
• Provide input on design systems and service enhancements

🤖 Automation & RPA

• Coordinate RPA projects using tools like UiPath
• Liaise with vendors and users for planning and implementation

🌐 Content & Platform Management

• Maintain intranet content via SharePoint Online
• Assist in SOP creation and platform documentation

📊 Analytics & Reporting

• Support digital analytics reporting (e.g., WOGAA tracking)
• Respond to ad-hoc data analysis requests

📅 Stakeholder Engagement

• Arrange meetings with internal and external stakeholders
• Collaborate with HF and IT on platform updates and feedback

• Experience in digital service delivery, UX/UI design, RPA implementation, or intranet management
• Familiarity with Singapore government platforms and vendor coordination
• Independent, proactive, and detail-oriented

How to Apply:

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