Service Partner Enablement Manager

Huawei International Pte. Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A major telecommunications company in Singapore is looking for a partner enablement coordinator to execute training programs and enhance partner capabilities. This role requires proficiency in both English and Mandarin, with at least 2 years of experience in partner operations or service delivery support. The successful candidate will manage multiple tasks, support partner certification, and act as the main point of contact for partners. Strong organizational and communication skills are essential for success in this role.

Qualifications

• Minimum 2+ years of experience in partner operations or service delivery support.
• Familiarity with channel operations or partner ecosystems is preferred.
• Ability to manage multiple tasks in a structured manner.

Responsibilities

• Execute training programs and enhance partner capabilities.
• Support partner certification and compliance programs.
• Act as key coordination for service partners.

Skills

Fluent in English

Fluent in Mandarin

Strong coordination skills

Detail-oriented

Proactive and self-motivated

Education

Bachelor’s degree or equivalent practical experience

Tools

MS Word

Excel

PowerPoint

Job description

In this role, you will work closely with Huawei internal teams and local service partners in Singapore to execute partner enablement programs, ensuring partners are properly trained, certified, and operationally ready to deliver high-quality services.

You will support the implementation of established training frameworks, certification requirements, and partner capability development initiatives, acting as a key coordinator between internal stakeholders and external partners. This role does not involve direct sales activities but plays a critical role in strengthening partner delivery readiness and long-term collaboration.

As both Mandarin and English are used extensively in daily work, fluency in speaking and writing both languages is required, as frequent communication with Chinese counterparts is involved.

Key Responsibilities:

1. Partner Training & Enablement Execution

• Execute partner training programs and learning curricula in accordance with established service enablement frameworks.

• Organize and deliver training sessions, workshops, and webinars to enhance partner engineers’ and teams’ service delivery capabilities.

• Coordinate training logistics, materials, schedules, and participant engagement to ensure smooth execution.

2. Service Delivery Capability Development

• Support the development of partner service and delivery capabilities by identifying skill gaps and coordinating relevant enablement actions.

• Work with internal service teams to ensure partners understand service standards, delivery requirements, and operational expectations.

• Assist partners in improving delivery readiness to support consistent customer experience.

3. Certification & Compliance Support

• Support partner certification, authorization, and qualification programs, ensuring partners understand and comply with relevant policies and requirements.

• Track partner training completion, certification status, and related records.

• Assist in communicating updates related to service rules, certification criteria, and enablement policies.

4. Partner Relationship & Engagement

• Act as a key coordination point for service partners on enablement-related topics.

• Maintain regular communication with partners to understand their enablement needs and operational challenges.

• Support onboarding activities for new service partners, ensuring they are familiar with Huawei service offerings, processes, and expectations.

5. Enablement Events & Activities Support

• Support the organization and execution of partner events, enablement workshops, and selected marketing or awareness activities related to service enablement.

• Coordinate with internal teams to ensure activities align with industry focus and partner development plans.

6. Feedback & Continuous Improvement

• Collect feedback from partners on training effectiveness and enablement programs.

• Consolidate observations and provide input to improve enablement execution and partner experience.

Qualifications & Requirements:

1. Education:• Bachelor’s degree or equivalent practical experience.

2. Fluent in both English and Mandarin (spoken and written), with frequent interaction with Chinese counterparts at HQ.

3. Experience:Minimum 2+ years of experience in in partner operations, service enablement, service delivery support, or related roles.

4. Familiarity with channel operations, partner ecosystems, or service delivery environments is preferred.

5. Strong coordination and communication skills, with the ability to work effectively across internal teams and external partners.

6. Ability to manage multiple tasks in a structured and organized manner.

7. Proficiency in MS Word, Excel, and PowerPoint.

8. Execution-oriented, detail-focused, and dependable.

9. Proactive and self-motivated, with a strong sense of ownership.

10. Comfortable working in a structured environment with defined processes and rules.

11. Team player with the ability to build trust and maintain professional relationships.