Operations Manager: Service & Efficiency (Rotations)

AMORE EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service-oriented company in Singapore is seeking an individual to manage customer satisfaction and operations through detailed responsibilities including staff training, compliance oversight, and report generation. The ideal candidate must be willing to work rotation shifts, including midnight hours, and should possess strong interpersonal skills for handling customer complaints. This position focuses on improving the overall customer experience while managing operational standards and cost efficiency.

Qualifications

• Must be willing to do rotation shift including midnight shift.
• Ensure customer satisfaction through promoting excellent service.
• Respond to customer complaints tactfully and professionally.

Responsibilities

• Analyze staff evaluations and feedback to improve customer experience.
• Project future needs for goods and cleaning products; order accordingly.
• Oversee health code compliance and sanitation standards.
• Seek ways to cut waste and decrease operational costs.
• Generate weekly, monthly, and annual reports for the management.
• Train new employees and provide ongoing training for all staff.
• Attend quarterly P&L meetings.

Job description

A service-oriented company in Singapore is seeking an individual to manage customer satisfaction and operations through detailed responsibilities including staff training, compliance oversight, and report generation. The ideal candidate must be willing to work rotation shifts, including midnight hours, and should possess strong interpersonal skills for handling customer complaints. This position focuses on improving the overall customer experience while managing operational standards and cost efficiency.