Customer Service Manager jobs in Singapore

Mandarin Oriental, Singapore is looking for a Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

Based at Mandarin Oriental, Singapore within the Housekeeping Department in Singapore, the Assistant Guest Services Manager (Housekeeping) is responsible in overseeing room cleanliness, assigns daily tasks, manages guest requests, monitors team performance, plans training, schedules rosters, and collaborates with departments to ensure smooth hotel operations. The Assistant Guest Services Manager (Housekeeping) reports to the Executive Housekeeper.

• Ensures that rooms are clean and ready for guests' arrivals.
• Attends to guests' complaints and requests promptly.
• Blocks out-of-service rooms for preventive maintenance.
• Responsible for the daily room assignments according to resources available.
• Responsible for the daily processing of guest rooms cleaning by Room Attendants.
• Plans for training for all direct reports, including Supervisors, Room Attendants and House Attendants.
• Plans weekly duty roster for the team.
• Responsible for the conduct of the Room Attendants and House Attendants on the guest floors.
• Monitors performance for Room Attendants, House Attendants and Supervisors and develops the team.
• Make checks on the progress of individual Room Attendants, House Attendants and Supervisors.
• Work closely with other departments and stakeholders to ensure smooth hotel operations.
• Any other duties as assigned by supervisor

• At least 2 years of experience in a similar capacity in other luxury hotels.
• Good communication and leadership skills.
• Good organisation and prioritisation skills.
• Able to work shifts, weekends and holidays.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.