Customer Service Manager jobs in Singapore

Since its inception in 1978, GYK and our affiliates have aided numerous clients in meeting statutory requirements, while fostering sustainable business growth with highly personalised business solutions.

Our dedicated approach has enabled us to leave lasting impacts on a wide spectrum of businesses, from burgeoning startups to established multinational corporations, both locally and internationally.

We are currently expanding and looking to hire a Corporate Service Manager under our Managed Services arm.

Responsibilities

• Take ownership and manage a portfolio of clients.
• Be responsible for client management, client retention, and driving the managed service business, including Accounting, Tax, and Corporate Secretarial works.
• Oversee, assist, and coordinate the preparation of managed service deadlines and deliverables to ensure client satisfaction and compliance with ACRA (Bizfile) and IRAS requirements.
• Collaborate with partners and team members to provide solutions.
• Independently communicate with new clients, understand their requirements, and propose solutions, scope, and fees.
• Liaise with statutory bodies, banks, and other third-party business partners as needed.
• Manage and build client relationships by acting as a well-rounded business advisor, especially in Corporate Secretarial works, Accounting, and Tax.
• Perform other incidental tasks as assigned.
• Support and coach new team members.
• Handle other ad hoc responsibilities as assigned by the manager.

Qualifications, Skills & Abilities

• Degree in Accounting & Finance or equivalent.
• At least 5 to 7 years of experience in accounting, finance, and some corporate secretarial work.
• Strong understanding of accounting principles.
• Ability to work in a dynamic environment.
• Ability to work independently with high accuracy and efficiency.
• Knowledge of the Companies Act, procedures, and guidelines.
• Strong written and verbal communication skills.
• Good client servicing and problem-solving skills.
• Good organizational and interpersonal skills.
• Able to work independently and under tight deadlines.
• Proactive and a good team player.
• Flexible and adaptable in various working styles.
• Preferably ACCA/CA/CPA qualified.