Assistant Service Manager

DAY ONE PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading F&B establishment in Singapore is seeking a Manager to oversee outlet operations. You will assist with driving revenue, managing staff, and ensuring high service standards. The ideal candidate must hold a Diploma in Food & Beverage, have at least 3 years of relevant experience, and possess strong financial management and customer service skills. Flexibility to work shifts, weekends, and public holidays is essential. Competitive compensation and a dynamic work environment are offered.

Qualifications

• Minimum 3 years relevant experience in KTV/Restaurant Service/Retail or equivalent.
• Proficient in financial management and latest sales and marketing trends.
• Must be flexible to work under pressure with short deadlines.

Responsibilities

• Assist Outlet Manager in operations and drive revenue.
• Handle guest requests professionally and maintain high service standards.
• Responsible for recruitment, training, and staff scheduling.

Skills

Financial management skills

Customer service skills

Planning and people management skills

Interpersonal and communication skills

Ability to multi-task

Education

Diploma in Food & Beverage or equivalent

Tools

MS Office applications

Job description

Responsibilities including but not limited to:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work