Assistant Client Service Manager (Greater China)

TIGER BROKERS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services company in Singapore is seeking a dedicated client servicing professional. Responsibilities include account management for high-net-worth clients and ensuring a superior client experience. The ideal candidate should possess excellent communication skills, be service-oriented, and have 1-3 years of relevant experience. Fluency in English and Mandarin is crucial for effective collaboration with stakeholders. This role promises a dynamic working environment focused on client relationship management.

Qualifications

• Fluent in both English and Mandarin to interact with Chinese stakeholders and clients.
• 1-3 years of relevant work experience required.
• Ability to perform under pressure while being systematic and precise.

Responsibilities

• Open and manage accounts for high-net-worth clients.
• Track transaction status and address client needs.
• Coordinate with superiors and internal resources for client servicing.

Skills

Client servicing

Communication

Data analysis

Multitasking

Service orientation

Job description

Responsibilities

• Your responsibilities will include: account opening, deposit, withdrawal, account operations, and fee rate adjustment for high-net-worth clients.
• You are required to follow up and track the account transaction status of high-net-worth clients, receive and understand client needs, as well as identify clients' potential needs.
• Work closely and assist superiors in coordinating internal resources to meet client needs.
• Manage daily operations, administration, client care and relationship management.
• Ad-hoc projects, reporting, and other operational duties including administrative support, as may be assigned from time to time.
• Work closely with managers and internal stakeholders, to deliver a superior client servicing experience.
• Develop good relationships with internal and external stakeholders.
• Collaborate with cross functional teams to ensure high standard of customer satisfaction.
• Customizes client requests (reporting, statistics, mailings etc.).

Qualifications

• Passionate about client servicing with situational adaptability (to work with clients of different backgrounds).
• Highly service oriented and passionate about client servicing.
• Has excellent communication skills, with a friendly and professional communication attitude.
• Systematic, precise and diligent working style and the ability to perform under pressure.
• A strong understanding of equities\bonds\futures etc. in the region.
• Fluent in both English and Mandarin as you are required to work closely with our Chinese stakeholders and clients based in China.
• 1-3 years of relevant work experience, logical, strong data processing and analysis capabilities, as well as excellent multitasking skills.