NaaS Vendor & Network Services Manager

Nanyang Technological University; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading university in Singapore is looking for a Specialist in Network Services & Contract Management. This role requires overseeing the end-to-end management of the Network as a Service (NaaS) provider relationship, ensuring compliance with Service Level Agreements (SLAs) to support academic and administrative functions. Candidates should have a Bachelor's Degree in a relevant field and at least 8 years of experience in IT service management. Strong communication and negotiation skills are essential for success in this role.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• At least 8 years of relevant experience in network or IT service management.
• Strong understanding of network technologies, including SD-WAN, LAN/WAN, and cloud networking.

Responsibilities

• Serve as the primary point of contact for the NaaS vendor.
• Proactively monitor and track key performance indicators against contractual SLAs.
• Oversee the NaaS contract lifecycle, including renewals and amendments.

Skills

Network technologies

Vendor management

Communication

Negotiation

Relationship building

Education

Bachelor’s Degree in Computer Science or related field

Tools

ITIL

PMP

Cisco CCNA/CCNP

Job description

A leading university in Singapore is looking for a Specialist in Network Services & Contract Management. This role requires overseeing the end-to-end management of the Network as a Service (NaaS) provider relationship, ensuring compliance with Service Level Agreements (SLAs) to support academic and administrative functions. Candidates should have a Bachelor's Degree in a relevant field and at least 8 years of experience in IT service management. Strong communication and negotiation skills are essential for success in this role.