Service Manager

MOTOR-EAST PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A vehicle service provider in Singapore is looking for an experienced Workshop Manager to oversee daily operations of their workshop. Your role will include managing a team of technicians, ensuring all jobs are completed on time and within budget while maintaining quality standards. The ideal candidate will have at least 4 years of experience in a managerial capacity and a proven track record in customer service. Strong leadership, interpersonal, and communication skills are essential for this position. This role offers an opportunity to enhance operational performance in a dynamic environment.

Qualifications

• Minimum Degree qualifications with at least 4 years of experience in a managerial capacity.
• Proven track record in delivery of excellent customer service experience.
• Possess leadership and management skills that drives high performance team.
• Effective interpersonal and communications skills.

Responsibilities

• Manage daily workshop operations and service centre activities to ensure efficient workflow.
• Ensure the service department meets all customer satisfaction and profitability targets.
• Handle customer complaints immediately and according to the company’s processes.
• Ensure operational workflow meets required manufacturer warranty and work procedures.
• Manage and review the work performance of workshop and service staff.

Skills

Leadership skills

Customer service

Interpersonal skills

Communication skills

Education

Degree qualification

Job description

You will oversee the day-to-day operation of the workshop, ensuring that all jobs are completed on time, within budget, and to required quality standards. This role involves managing a team of technicians, ensuring a safe working environment and maintaining equipment and tools.

Key Responsibilities

• Manage daily workshop operations and service centre activities to ensure efficient workflow
• Ensure the service department meets all customer satisfaction and profitability targets
• Handle customer complaints immediately and according to the company’s processes
• Ensure operational workflow meets required manufacturer warranty and work procedures
• Manage and review the work performance of workshop and service staff
• Any other tasks assigned by your superior

Requirements

• Minimum Degree qualifications with at least 4 years of experience in a managerial capacity
• Proven track record in delivery of excellent customer service experience
• Possess leadership and management skills that drives high performance team
• Effective interpersonal and communications skills

Work Location

• Defu Lane & Toa Payoh