Regional IT Service Manager - End-User & Workplace Tech Lead

Cognizant; Singapore; Hybrid; SGD 80,000 - 100,000; Full time

Job summary

A global IT service provider in Singapore is seeking a Regional Service Manager who will oversee the delivery of end-user computing support and manage an onsite team across multiple locations. The candidate must possess strong leadership, communication, and problem-solving skills along with ITIL certification and a solid background in IT service management. This position emphasizes ensuring service quality, business continuity, and customer satisfaction while driving continuous improvement across the region.

Qualifications

• 5+ years of experience in IT service management, focusing on end-user computing and workplace services.
• Proven experience in managing teams across multiple sites.
• Strong understanding of ITIL framework and service management principles.

Responsibilities

• Oversee day-to-day operations of customer and workplace services across the region.
• Lead and mentor the onsite support team.
• Serve as the primary point of contact for regional stakeholders.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Education

ITIL certification

Tools

Project management tools

Job description

A global IT service provider in Singapore is seeking a Regional Service Manager who will oversee the delivery of end-user computing support and manage an onsite team across multiple locations. The candidate must possess strong leadership, communication, and problem-solving skills along with ITIL certification and a solid background in IT service management. This position emphasizes ensuring service quality, business continuity, and customer satisfaction while driving continuous improvement across the region.