Regional IT Service Manager - End-User & Workplace Tech Lead

Cognizant; Singapore; Hybrid; SGD 80,000 - 110,000; Full time

Job summary

A global technology services provider is seeking a Regional Service Manager to oversee customer and workplace services in Singapore. This role involves leading a team, ensuring service delivery quality, and maintaining high customer satisfaction levels. Candidates should have over 5 years in IT service management, a strong grasp of the ITIL framework, and the ability to manage multiple priorities effectively. Strong leadership and communication skills are required for this position.

Qualifications

• 5+ years of experience in IT service management, focusing on end-user computing.
• Proven experience in managing teams across multiple sites.
• Strong understanding of the ITIL framework.

Responsibilities

• Oversee day-to-day operations of customer and workplace services.
• Lead and mentor the onsite support team.
• Serve as the primary point of contact for regional stakeholders.
• Develop strategies to ensure business continuity.
• Lead regional projects related to IT infrastructure.
• Liaise with external vendors to ensure quality of services.
• Prepare and present regular reports on service performance.

Skills

Leadership

Communication

Problem-solving

Analytical skills

Tools

Project management tools

Job description

A global technology services provider is seeking a Regional Service Manager to oversee customer and workplace services in Singapore. This role involves leading a team, ensuring service delivery quality, and maintaining high customer satisfaction levels. Candidates should have over 5 years in IT service management, a strong grasp of the ITIL framework, and the ability to manage multiple priorities effectively. Strong leadership and communication skills are required for this position.