Customer Service Manager ofertas em Singapura

Start your career as a Team Leader at Vopak and manage manpower administration, workflow scheduling and communication. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as Team Leader at Vopak.

What will you do as a Team Leader ?

As a Team Leader, you will be responsible for the smooth and safe execution of all operations and day to day activities in the terminal.

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What do we offer you?

• A market-based salary depending on your experience and knowledge and attractive bonuses

• Various growth opportunities

What do we expect from you as a Team Leader ?

• 3-5 years of relevant terminal operations experience in similar industry

• At least 3 years’ experience as a Team Coordinator

• At least 3 GCE ‘O’ Level Credits (including a Science subject) / NITEC or Diploma in Chemical Process Technology

• Wealth of hands-on knowledge of terminal operations and in depth site-specific knowledge

• In depth knowledge of products, equipment and a seasoned SHE expert

• Knowledge of safety, health and environmental regulations

Your core responsibilities are:

• Lead the team in investigations, troubleshooting and problem solving of incidents and abnormal observations

• Act as SMC (Site Main Controller) for emergencies arising during after office hours until the arrival of the Operations/ Terminal manager

• Lead team on process control, application, process recovery and emergency response

• Ensure reduction in Ship shore variance

• Maintain and own the Terminal Inventory management system

• Support coordination with the commissioning of Industrial plant turn around & planned maintenance

• Coordinate day to day permit to work

• Support Terminal maintenance / out of service / in service inspections

• Day to day compliance with VF and lead team members on compliance

• Lead Team discipline & Mentor and coach team members

• Initiate continuous improvement programs in terminal operations

• Manage day-to-day manpower administration and planning, workflow scheduling, and inter-departmental communication to ensure safe, smooth and efficient operations

• Lead in effective shift briefings and ensure key management objectives are communicated in a timely manner

• Lead Shift team members are trained on the relevant mandatory training

• Support communicate commissioning of new / old facilities prior handing over to the Operations team

• Support new projects and manage contractors and communicate

• Manage and prepare for all audits, e.g. customers, ISO, regulatory, THA and safety audits

• Ensure compliance with Terminal SHEQ and VF by Operations team and contractors (including 3rd party)

• Ensure compliance with regulatory and organizational requirements as a trained PFSO (Port Facility Security Officer), Working at Height supervisor and Permit-to-Work approval

• Compliance with local legislation and company’s standards

• Manage relationships with internal and external customers

• Deliver on customers' expectations and requirements in a timely manner

• Participate in Operation Review

• Address concerns from customers

• Handle Complaint handling

• Manage customer expectation

• Address enquiries from Internal / External customers on the services and managing the expectation

• Train and develop team member in operational competency

• Train, coach and guide Operations team members in performance improvements

• Conduct staff performance review and appraisal

• Ensure completion of staff JCP assessments & follow up on competency gap closures

• Support ACE program as a SME (Subject Matter Expert) trainer

• Manage and develop people to ensure a cohesive and motivated team

• Lead & encourage the Team in a positive manner to adapt to changes in the company direction

• Supervise, train and coach technicians and contractors in activities relating to Operations work

• Assist in talent and succession planning of the workforce

• Manages, motivates and develops staff in the terminal operations department (applicable to Team Leader)

Want to start as Team Leaderat Vopak?

We are interested in learning more about you. To send your application, click the 'apply' button. For more information about the vacancy, please email vtshr.sg@vopak.com

Learn more about careers in Vopak on our YouTube channelhere

This Job Description is not intended to be all-inclusive. The employee may cover other related duties to meet the ongoing organizational needs.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, religion/belief, sexual orientation or age.

Only shortlisted candidates will be notified.

The successful candidate will be awarded a local employment contract.