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Institution: National University Health System

About the Role

We are seeking an experienced PMO Transformation Manager to lead and implement significant transformations within our Project Management Office (PMO) in NUHS Group IT Office. The successful candidate will help drive improvements in PMO processes, systems, and structure to better support the organisation’s strategic goals. You will be responsible for modernizing the PMO, driving standardization, and ensuring the successful execution of IT projects across the organisation.

Roles and Responsibilities

• Collaborate with senior leadership and key stakeholders to define and develop transformation strategies for PMO transformation that aligns with the overall business objectives.
• Assess current PMO operations, processes, identify gaps, and propose enhancements to drive process improvements, efficiency, and scalability.
• Define and implement governance structures, ensuring consistent project oversight, reporting, including metrics, templates, processes, and best practices.
• Lead change management initiatives to ensure smooth transitions during the PMO transformation; including evaluation and adoption of new processes, tools, technologies and practices to enhance PMO operations.
• Develop and implement a risk management framework within the PMO to identify, assess, and mitigate risks across the IT project portfolio.
• Ensure that change management practices evolve to meet the dynamic needs of the organisation and the IT portfolio.
• Provides PMO support for NUHS Cluster, Institutions and IT Portfolios, working in close partnership with Group Chief Information Officer, Institutions Chief Information Officers, IT Portfolio Owners and business finance.
• Reports to Head of PMO, Group IT Office.

Requirements / Qualifications

• Bachelor’s degree in Business, Project Management, IT or related field (certification in Change Management or Project Management is highly desirable).
• Proven experience in leading PMO transformation, managing large-scale PMO initiatives or change management roles.
• Knowledge of lean, Six Sigma, process improvement or project management methodologies (e.g., Agile, Waterfall, Scrum) and tools.
• Significant experience with project governance, project or IT portfolio management, and program management.
• Excellent communication skills, both verbal and written, with the ability to influence stakeholders, frame situations and drive decisions.
• Proven ability to drive continuous improvement and manage change effectively in a complex organisational environment.
• Strong problem solving and quantitative analytical skills.
• Flexibility to quickly adapt to new challenges and operate in periods of ambiguity.
• Knowledge of budget management, IT governance and landscape is preferred.
• Experience in the Healthcare IT sector or IT Portfolio Management is an advantage.