Customer Service-Jobs in Singapur

Job Description:

• Support the account managers to manage customers' enquiries and after-sales support activities.

• Build relationships with customers and internal stakeholders to ensure excellent customer experience.

• Identify challenges that customers would encounter and recommend solutions for end users.

• Communicate and work closely with M1 Account Managers, Customer Service, Operations and Finance teams to find a solution for customers.

• Manage email inbox and attend to customers' enquiries and resolve them with relevant stakeholders.

• Contact customers or end users via email or phone call to clarify or explain any outstanding issues.

• Create, update and close incident tickets for users when required.

• Update and follow up with users on the outcome for problem that users may face.

• Any other ad hoc administrative or support duties as assigned by Team Lead.

Job Requirements

• Minimum a Diploma in a relevant field is an advantage.

• Prior experience in customer service, sales, or a related role is preferred.

• Strong verbal and written communication skills.

• Ability to identify and resolve customer challenges effectively.

• Proficiency in Microsoft Office (Excel, PowerPoint).

• Strong organizational skills with experience in project management.

• Excellent interpersonal skills to build and maintain strong customer relationships.