Customer Service Officer/ Executive/ Representative (Sales Support)

Search Personnel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Officer/Executive to support sales processes and customer communication. The role involves creating sales quotations, managing order entries in SAP, and coordinating shipments. Candidates must have at least A level or Diploma qualifications and be proficient in Mandarin to engage with customers. This position offers a salary of up to $4,200 with additional benefits including AWS and performance bonuses.

Benefits

Up to $4,200 salary

14-18 Days Annual leave

Medical claim

Qualifications

• Minimum GCE A level or Diploma Qualifications.
• Proficient in Microsoft Office.
• Candidates needs to have mandarin language proficiency to communicate with Mandarin speaking customers.

Responsibilities

• Create sales quotation upon request from customers or sales team.
• Extend/create Material in SAP.
• Perform order entry in SAP ensuring on-time delivery.
• Releasing of shipment for pick/pack.
• Manage quality complaints between customers and source plant.

Skills

Microsoft Office

Mandarin proficiency

Education

GCE A level or Diploma

Job description

• Position: Customer Service Officer/ Executive/ Representative (Sales Support)
• Location: Loyang Lane (Direct buses from Bedok, Tampines and Pasir Ris right in front of office)
• Working hours: Monday to Friday - 8.30AM to 5.30PM ; 1 Day WORK FROM HOME Weekly
• Salary (commensurate with experience): Up to $4,200 + AWS + Performance bonus + 14-18 Days Annual leave + Medical claim
• Duration: Perm
• Industry: Manufacturer and supplier of equipment

Responsibilities

• Create sales quotation upon request from customers or sales team
• Extend/create Material in SAP
• Perform order entry in SAP ensuring on-time delivery to customers with regular updates on delivery status
• Releasing of shipment for pick/pack. Coordinating with freight forwarders for pickup
• Perform system projects order entry from PO placement with source, logistics handling right up to shipment destinations
• Support Field Service on service order and billing
• Manage quality complaints between customers and source plant
• Raise purchase orders (equipment parts) to source
• Follow-up with source on incoming shipments including system projects
• Ad-hoc activities or administrative tasks as assigned

Requirements

• Minimum GCE A level or Diploma Qualifications.
• Proficient in Microsoft Office.
• Candidates needs to have mandarin language proficiency to communicate with Mandarin speaking customers.

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