Customer Service

Ideals Recruitment; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is looking for a Customer Service Representative to handle inquiries and ensure customer satisfaction. The ideal candidate will possess a diploma in Service Management or Business and have at least 2 years of relevant experience. Strong communication and problem-solving skills are essential for this role. A competitive salary package is offered, alongside transport and benefits.

Benefits

Company Transport

Average Work Hours

AWS

VB

Qualifications

• Minimum 2 years of relevant experience in customer service or a similar role.
• Pleasant, customer-oriented personality.

Responsibilities

• Act as the primary contact point for customers via phone and email.
• Respond to customer enquiries and service requests promptly.
• Monitor customer collection schedules and service fulfilment.
• Provide administrative support for billing and compliance documentation.
• Coordinate with internal teams to ensure smooth service delivery.

Skills

Strong adaptability

Analytical skills

Problem-solving skills

Good communication skills

Education

Diploma in Service Management, Business, or related field

Job description

Salary Package: Basic up to $3500 + Company Transport + AWS + VB

Recycling and Waste management industry

Working Location: West

Working Days & Hours: Mon - Fri (8.00am – 5pm)

Responsibilities

• Act as the primary contact point for customers via phone, email, and face‑to‑face communication.
• Respond promptly and professionally to customer enquiries, service requests, feedback, and complaints, ensuring proper follow‑up until resolution.
• Record caller information (name, position, company, contact details, and relevant notes) for follow‑up by the Business Development team.
• Monitor and manage customer collection schedules and purchase orders to ensure timely service fulfilment.
• Provide administrative support for billing matters, issuance of service engagement forms/eSEF, compliance documentation, and monthly report consolidation.
• Maintain and update customer information, filing systems, and NAV system records, including waste‑related data.
• Support the Customer Service Manager by collecting feedback and proposing improvements to enhance customer satisfaction.
• Update and maintain customer and prospect databases to ensure accurate and complete records.
• Coordinate with internal teams (Operations, Logistics, Billing, and Site Teams) to ensure smooth waste collection and service delivery aligned with customer requirements.

Requirements

• Diploma in Service Management, Business, or a related field.
• Minimum 2 years of relevant experience in customer service or a similar role.
• Strong adaptability, analytical, and problem‑solving skills.
• Good communication skills with a pleasant, customer‑oriented personality.

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Only shortlisted candidates will be contacted.