Import Customer Service Executive

Pasona; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company is seeking an Import Customer Service Executive in Singapore. This role requires managing import shipments and liaising with stakeholders. Ideal candidates should have experience in Airfreight Import and be able to communicate in English. The position includes weekend work and offers benefits like AWS and additional leave.

Benefits

AWS + Variable Bonus

Company Shuttle Bus

1 day additional leave

Qualifications

• Able to communicate verbally and in writing in English with relevant clients and stakeholders.
• Able to work on Saturdays twice a month.
• Experience in Airfreight Import required.

Responsibilities

• Act as single point of contact for Airfreight Import.
• Manage internal and external customers for import shipments.
• Follow up on urgent shipments pro-actively.

Skills

Communication in English

Experience in Airfreight Import

Good working attitude

Ability to use Microsoft Excel

Job description

Position: Import Customer Service Executive (Job ID: 19687)

• AWS + Variable Bonus
• Company Shuttle Bus
• 1 day additional leave provided
• Open to 5.5 working days (Saturday until 1PM)

Company: Freight forwarding

Location: Changi (Shuttle Bus – 2 ways transport)

Job Description

• Act as single point of contact for Airfreight Import
• Manage internal and external customers for the movement of import shipments
• Follow up on urgent shipments pro-actively
• Liaise effectively with different levels of stakeholders like Warehouse / Operations / Billing / Sales
• Ensure that customers’ expectations are being met and mapped in SOP
• Regular Business Review with Customers – MBR or QBR
• Perform ad hoc tasks as assigned by Immediate Superior
• Perform End to End Process which include Billing
• Follow up with Customer on any Billing Disputes

Job Requirements

• Able to communicate verbal and written in English language with relevant clients and stakeholders
• Required to work on Saturday (Twice a Month)
• Experienced in Airfreight Import
• Good working attitude
• Able to work with different levels of stakeholders
• Able to work on weekends if required
• Able to use Microsoft Excel for Reporting

Interested applicants please send your resume to Jing Ling with email subject header "Job Application for Import Customer Service Executive (Job ID: 19687)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.