Customer Service Executive (Office Hours) - 0210

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking a Customer Service Executive to manage inquiries and assist with proposals and billing. The candidate should hold at least a diploma and have a minimum of one year of customer service experience. Responsibilities include coordinating with different departments and ensuring smooth daily operations. The position offers a salary of $2800 and requires working Monday to Friday, with one Saturday per month after 10 weeks.

Benefits

Company Transport / Transport Allowance

Qualifications

• At least 1 year Customer Service experience (MUST).
• Diploma holder and above.

Responsibilities

• Receive inquiries and note caller details for follow-up.
• Assist in preparing proposals based on provided information.
• Prepare invoices and monthly reports for billing.
• Maintain filing system and SWM software on waste information.
• Assist Customer Service Manager for smooth daily operations.
• Handle customer care feedback and complaints.
• Update customer database of clients.
• Coordinate with logistics and operations departments.

Skills

Customer Service experience

Communication skills

Education

Diploma holder and above

Job description

Customer Service Executive

Location: Tuas

Company Transport / Transport Allowance: $120 if candidate possess own transport

Monday to Friday (8am to 5pm), after 10 weeks need to work 1 Saturday per month

Basic: $2800

Requirements

• Diploma holder and above
• At least 1 year Customer Service experience (MUST)

Job Scope

• To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
• To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
• To prepare invoices, monthly reports for consolidated billing.
• To maintain and upkeep the filing system and SWM software on all aspects of waste information.
• To assist Customer Service Manager to ensure smooth daily operational in the team.
• To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
• To update customer database in respect of customers and potential customers.
• To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Interested applicants may click apply or send your resume via WA to #85459936 (Liora) for faster response :)

Chow Zi Xin | EA R25157767

The Supreme HR Advisory | Reg No: 14C7279