[ Order Processing/ Call Centre/Isandwide Pickup] Customer Service Officer @West UP$3K #HJA

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing agency in Singapore is seeking a dedicated customer service representative. The role involves handling customer enquiries, processing orders, and ensuring high levels of service. Candidates should have prior experience in customer service or call center roles and a Nitec or Diploma qualification. Interested applicants can send their resume to [e-mail].

Qualifications

• Experience in a call center or customer service role.
• Ability to handle sales orders and customer enquiries.
• Strong communication and interpersonal skills.

Responsibilities

• Adhere to work processes and standard operating procedures.
• Handle inbound customer orders and queries.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Customer Service Experience

Sales Order Handling

Inbound Query Resolution

Education

Nitec/Diploma in any Discipline

Job description

Timing

• Monday-Friday, 8.30am - 5.30pm

Requirements

• Have Call centre exp/ Customer Service or Have order processing exp
• Min Nitec/Diploma in any Discipline
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

TELE me at @yijingggggg or WA me at https://wa.me/[phone] NOW!

Interested candidates, please submit your resume to [e-mail]

Alison Chen

CEI Reg No: R25126657

Recruit Express Pte Ltd (EA Licence No.: 99C4599)