Urgent! Customer Service (Invoicing) PW112

Trust Recruit; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service (Invoicing) professional. The role involves responding to inquiries, handling complaints, and providing billing support. Candidates should have a minimum Diploma in Service Management or related fields, along with good communication and problem-solving skills. This position offers a Monday to Friday schedule with company transport provided.

Benefits

Company transport pick up

Qualifications

• At least 2 years of relevant experience preferred.
• Ability to respond to inquiries and manage customer interactions professionally.

Responsibilities

• Respond promptly to customer inquiries and service requests.
• Handle customer feedback and complaints to ensure resolution.
• Coordinate with internal departments for timely service delivery.

Skills

Adaptability

Problem-solving

Analytical skills

Good communication skills

Pleasant personality

Education

Minimum Diploma in Service Management, Business, or a related field

Job description

Urgent! Customer Service (Invoicing) PW112

Working Hours: Monday to Friday (8am – 5pm)

Company Transport pick up

Invoicing & billing

Responsibilities:

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements:

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.
• Adaptability, problem-solving, and analytical skills.
• Good communication skills and pleasant personality.

HOW TO APPLY:

Interested applicants, please email to “*****@trustrecruit.com.sg”.

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

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