Customer Service Executive [Govt, Facilities Allocation] - SPJT

ScienTec Consulting; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm is seeking a Customer Service Executive in Singapore to manage the booking and allocation of facilities for a government project. The role requires professional handling of enquiries and booking issues, along with organizational skills. Applicants must have a Diploma and at least 2 years of experience in customer service or administrative roles. This position offers a salary up to $3300 per month and benefits.

Benefits

Annual Leave

Statutory Leave Benefits

Qualifications

• Minimum 2 years of experience in customer service or administrative coordination.
• Singaporean only.

Responsibilities

• Process and coordinate facility booking requests.
• Handle customer enquiries and issues professionally.
• Prepare data reports and presentation materials.
• Manage mailbox communications and payment follow-ups.
• Monitor compliance with booking terms.

Skills

Customer service skills

Organizational skills

Problem-solving skills

Attention to detail

Education

Diploma in any discipline

Tools

Microsoft Excel

Job description

Working Hours: Monday to Friday, 9:00 AM – 6:30 PM

Government Project

Location: Kallang

Salary up to $3300 per month + Annual Leave + Statutory Leave Benefits

About the Role

We are hiring an Customer Service Executive (Facilities Allocation) to support a government project in managing and coordinating the booking and allocation of the facilities. This role involves close coordination with internal teams, partner organisations, and stakeholders to ensure a smooth booking experience and efficient use of facilities. Perfect for someone who’s organised, detail‑oriented, and enjoys solving problems while working with people.

Key Responsibilities

• Process and coordinate facility booking requests from organisations and stakeholders based on established policies.
• Handle customer enquiries, feedback, and booking‑related issues professionally and promptly.
• Prepare data reports and presentation materials to support management decisions.
• Manage mailbox communications, quotation requests, and payment follow‑ups.
• Monitor compliance with booking terms and ensure timely payment collection.
• Maintain accurate records and reports using Microsoft Excel.

Requirements

• Minimum Diploma in any discipline.
• Minimum 2 years of experience in customer service or administrative coordination.
• Singaporean only.

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Thong Jia Qian (Joyce) - R1981781
ScienTec Consulting Pte Ltd – 11C5781