Customer Service Officer (Outlet)

VALE ESTHETICS (PTE. LTD.); Singapore; On-site; SGD 28,000 - 35,000; Full time

Job summary

A company in the esthetics industry in Singapore is seeking a Customer Service Representative to deliver exceptional customer service and provide administrative support. Responsibilities include greeting clients, managing payments and appointments, and handling client inquiries in English and Mandarin. The ideal candidate has at least 1 year of administrative experience and possesses excellent communication skills.

Qualifications

• Minimum 1 year of administrative experience, as a clerk or receptionist.
• Well-groomed and courteous.
• Able to handle enquiries from clients.

Responsibilities

• Greet clients warmly and respond to inquiries.
• Collect billing and payments from clients.
• Book and follow up on client appointments.
• Answer incoming calls and record details.
• Perform any ad hoc duties assigned.

Skills

Excellent interpersonal skills

Communication skills in English and Mandarin

Attention to detail

Education

Nitec in any discipline

Job description

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

• Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.
• Collect new or outstanding billing and payment from the Client.
• Print and hand over service invoices accurately.
• Call Clients, to book, remind and follow up on appointments.
• Answer all incoming calls promptly, and record call details accurately.
• Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

• Minimum 1 year of administrative experience, as a clerk or receptionist.
• Minimum a Nitec in any discipline.
• Well-groomed, courteous, and meticulous.
• Excellent interpersonal and communication skills.
• Able to correspond with English and Mandarin-speaking clients.