Customer Service jobs in United States
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ScienTec Consulting
Customer Service Specialist
Job summary
A leading chemical company in Singapore is seeking a dedicated professional to handle customer inquiries and feedback while ensuring smooth logistics and documentation processes. The ideal candidate should possess a Diploma in Business Admin and at least 2 years of relevant experience, with proficiency in Microsoft Office. Knowledge of SAP will be an added advantage. This position operates on a 5-day work week from 8.00am to 5.00pm, with company transport provided from various pickup points.
Benefits
Qualifications
- At least 2 years working experience in related field.
- Knowledge of SAP is an added advantage.
- Proficiency in Microsoft Office required.
Responsibilities
- Accept order inquiries from customers and respond with follow-up queries.
- Handle and resolve customer feedback.
- Ensure proper communication of deliveries to customers.
- Coordinate with logistics for on-time delivery.
- Verify certificate of analysis and compliance.
Skills
Education
Tools
Accepting order inquiries from customers and responding with follow-up queries.
Handling and resolving customer feedbacks.
Ensure all deliveries to customers are properly communicated to all parties.
Co-ordinate with Logistics/ 3rd party to ensure on-time delivery.
Verify certificate of analysis/ compliance, applying inspection status.
Preparing, generating and distributing order acknowledgements and daily reports.
Maintaining database of customer contacts.
Maintain good filing and retrieval system to ensure easy access of work documents.
Any other duties as assigned,
Diploma in Business Admin
At least 2 years working experience in related field.
SAP knowledge is an added advantage
Proficiency in Microsoft Office.
5-days work week (Monday to Friday)
Working Hours: 8.00am to 5.00pm
Company transport provided at designated pick-up point (Jurong West, Boon Lay, Lakeside, Jurong East, Serangoon, Bukit Panjang, Choa Chu Kang, Woodlands MRT)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.