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Customer Service Officer (Banking/Call Center)
Descripción de la vacante
A leading customer service provider in Singapore is seeking a Customer Service Officer for the banking sector. This role involves achieving set targets, ensuring service quality, assisting customers in digital transitions, and promoting banking products. Candidates should have at least 1 year of banking customer service experience or 5 years in other sectors. Comfort with computer applications is essential. Rotational shifts apply.
Formación
- 1 year of customer service experience in the banking sector or 5 years in other sectors.
- Comfortable with using computer applications and tools.
- Background in customer-facing roles is preferred.
Responsabilidades
- Achieve set Customer Center targets while maintaining service quality.
- Ensure accuracy and compliance for customer requests.
- Promote bank products through cross-selling.
- Assist customers transitioning to the bank's digital platform.
- Demonstrate flexibility in work deployment.
Conocimientos
Work Timings: Rotational Afternoon Shifts: 1 pm to 12 am (1 week day off and 1 weekend off)
Customer Service Officer (Call Center/Banking Sector)
Job Requirement:
1 year of Customer service experience in banking sector OR
5 years of non-banking customer service experience is preferred.
Comfortable with using computer applications and tools.
Background in customer-facing roles (front or backend) is preferred.
Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross‑selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow‑ups.
- On the job training will be provided.
Thanks, and Best Regards
(EA Registration no: R1443178)
HP: +65 92333***
Recruitment Manager
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* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.