Call Centre customer Service Agent

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is looking for experienced customer service professionals to deliver personalized service over the telephone regarding banking products. Applicants should have over 5 years of customer service experience and be prepared for shift work. The role offers competitive allowances and seeks to achieve total customer satisfaction.

Qualifications

• 5+ years of customer service experience.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products.
• Understand customers’ needs and provide appropriate solutions.
• Deliver quality service to achieve total customer satisfaction.
• Solicit customer feedback and identify problem trends.

Job description

3-month training provided in East location

Working location: East or West (Choose preferred)

PM Shift available (Any 8h between 1pm to midnight)

Additional allowance for shift work: $1000

Job responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver quality service to our customers to achieve total customer satisfaction
• Solicit customers feedback and identify problem trends for improvement actions

Job requirements

• 5+ years of customer service experience

Kindly note that only shortlisted candidates will be contacted.