Inbound Call Centre Customer Service (1 Yr Contract) - Renewable/ Convertible

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service provider in Singapore is looking for an Inbound Call Centre Customer Service representative on a 1-year contract. The role involves handling customer enquiries via phone/email, maintaining accurate records, and ensuring timely follow-ups. Candidates should have at least ‘A’ Levels or a Diploma and possess strong interpersonal and communication skills. Competitive salary of $2800 - $3800 with a completion bonus is offered.

Qualifications

• Preferably ‘A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Responsibilities

• Attend to enquiries and requests from phone calls/emails professionally.
• Update customer interactions in the CRM system accurately.
• Ensure timely follow-up with customers as promised.
• Alert management of issues requiring escalation.
• Prepare service requests effectively.
• Work closely with stakeholders on service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake other responsibilities as assigned.

Skills

Interpersonal skills

Communication skills

Education

A Levels or Diploma

Job description

Inbound Call Centre Customer Service (1 Yr Contract) - Renewable/ Convertible

Salary: Between $2800 - $3800 (Depending on experiences) + 1 month Completion Bonus

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.