Customer Service Executive - Changi Airfreight Centre

ONEGLOBE CONSOLIDATORS (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking a detail-oriented Customer Service Executive to join their team at the Changi Airfreight Centre. The successful candidate will manage customer inquiries, coordinate freight orders, and ensure customer satisfaction. Ideal for candidates with prior experience in customer service, particularly in logistics, and proficiency in Microsoft Office. Attractive benefits and career advancement opportunities are offered.

Benefits

Opportunities for professional development

Comprehensive health and wellness programs

Qualifications

• Experience in a customer service or client-facing role, preferably in freight forwarding or logistics.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritise effectively.

Responsibilities

• Manage customer inquiries via various communication channels.
• Coordinate and track freight forwarding orders.
• Maintain accurate records related to customer transactions.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Proficient in Microsoft Office

Job description

ONEGLOBE CONSOLIDATORS (S) Pte Ltd – Changi

We are seeking a highly motivated and detail-oriented Customer Service Executive to join our team at the Changi Airfreight Centre. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients & overseas partners. Based in the Changi Airfreight Centre, you will play a crucial role in ensuring the smooth operation of our freight forwarding business.

Responsibilities

• Manage and respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Coordinate and track the progress of freight forwarding / shipper orders, ensuring timely pickup, delivery, and customer satisfaction.
• Communicate with internal teams and external partners to resolve any issues or concerns.
• Maintain accurate records and documentation related to customer orders and transactions.
• Assist with the processing and handling of freight documentation.
• Opportunity to learn and assist to reply to RFQ/Rates Request.
• On-the-job training will be provided; any other official duties assigned by senior management.

Qualifications

• Proven experience in a customer service or client-facing role, preferably within the freight forwarding or logistics industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong problem-solving skills and the ability to think critically to resolve customer issues.
• Proficient in using relevant software and computer applications, including Microsoft Office suite.
• Attention to detail and the ability to multitask and prioritise effectively.
• A team player with a positive, customer‑centric attitude.

Benefits

At ONEGLOBE CONSOLIDATORS (S) PTE. LTD., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for professional development and career advancement.
• Comprehensive health and wellness programs.

About Us

ONEGLOBE CONSOLIDATORS (S) PTE. LTD. is a leading provider of freight forwarding services, serving clients across the manufacturing, transport, and logistics industries. With a strong presence in the Changi East Region, we are dedicated to delivering exceptional customer service and innovative logistics solutions. Join our team and be a part of our continued growth and success.

Apply now for this exciting opportunity to become our next Customer Service Executive – Changi Airfreight Centre.