AIRPORT CUSTOMER SERVICE | UP TO $2,600 + JOINING BONUS $5K!

MCI Career Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking dedicated individuals for customer service roles at Changi Airport, Singapore. You'll be responsible for providing excellent service at check-in and boarding, assisting passengers with documents, and ensuring smooth airport operations. Candidates must be able to commit to rotating shifts, including weekends and public holidays, and a Diploma is required. Previous experience in airport or customer-facing roles is a plus. Join a dynamic team dedicated to exceptional passenger support at one of Asia's busiest airports.

Benefits

Joining bonus of $5,000

Shift allowance

AWS

Performance bonus

Qualifications

• Able to commit to rotating shifts, including weekends and public holidays.
• Prior experience in airport or customer-facing roles is an advantage.

Responsibilities

• Provide friendly, professional service at check-in, boarding, and arrival.
• Assist with check-in, seats, boarding passes, baggage, and flight info.
• Guide passengers on gates and airport facilities.
• Support passengers needing special assistance.
• Verify travel documents and follow airline/immigration rules.
• Coordinate with airline and airport teams for smooth operations.
• Handle lost baggage and passenger feedback politely.
• Follow safety, security, and data protection (PDPA) guidelines.

Skills

Customer service skills

Able to work rotating shifts

Handling feedback

Education

Minimum Diploma in any discipline

Job description

Job Summary

📍 Location: Changi Airport, Singapore
💰 Salary: Up to $2,600 (based on experience)
✨Benefits: $5,000 joining bonus, shift allowance, AWS, performance bonus
🕒 Schedule: 6 days/week, rotating shifts (including weekends & public holidays)

Job scopes

• Provide friendly, professional service at check-in, boarding, and arrival
• Assist with check-in, seats, boarding passes, baggage, and flight info
• Guide passengers on gates and airport facilities
• Support passengers needing special assistance
• Verify travel documents and follow airline/immigration rules
• Coordinate with airline and airport teams for smooth operations
• Handle lost baggage and passenger feedback politely
• Follow safety, security, and data protection (PDPA) guidelines

Requirements

• Able to commit to rotating shifts, including weekends and public holidays
• Minimum Diploma in any discipline
• Prior experience in airport or customer-facing roles is an advantage

Applicants who possess the relevant experience or interest are most welcome to apply.

For a quick response, you may WhatsApp to 69900471 in the following format.

Position applied:
Name:
With update resume

Alternatively, you may send your application and resume in MS Words format to [e-mail]

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Chat Kah Ni (Canny)
Registration Number: R25154203
EA License No: 06C2859 (MCI Career Services Pte Ltd)