Customer Care Manager jobs in Singapore

Leo Burnett is part of Publicis Communications, a collective of passionate, purposeful, and progressive creative agencies in Singapore and Asia. At Leo Burnett Singapore, our Humankind philosophy drives our creativity to transform human behavior.

We aim to effect positive change through creativity, always.

We seek brilliant minds and are passionate about nurturing talent from within, offering a journey of continuous evolution.

We are a community of experts from diverse disciplines.

We embrace challenges with agility and dynamism.

We thrive on inspiration and believe ideas can change the world, coming from anyone, anywhere.

We are committed to becoming better every day.

You will lead work on one of the most popular brands globally, impacting nearly 2 billion people in the fastest-growing region. You will work with clients passionate about success and bringing magic to the world. The Account Executive supports agency account teams by understanding client products, services, and communication goals.

Expectations of an Account Executive

• Assist the Account Manager with business support and management
• Provide timely responses to client requests
• Schedule meetings and follow-ups
• Contribute to marketing plan creation and execution
• Gather data on ad campaigns, evaluate performance, and recommend improvements
• Track campaign budgets
• Research competitors
• Ensure compliance with advertising guidelines
• Support business improvement programs
• Analyze invoices and support invoicing processes
• Develop client presentations, proposals, and reports
• Maintain understanding of account management principles
• Coordinate daily account activities with the Account Manager
• Represent the Groupe with professionalism and discretion

Expectations as a community member

• Believe in the power of creativity for change, working with diverse skills and perspectives towards common goals
• Value and protect ideas as vital assets
• Be prepared to be challenged and supported, fostering mutual growth