Host & Public Relations (PR) Manager

XI YAN SEAFOOD RESTAURANT; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A seafood restaurant in Singapore is looking for a Host & PR Manager to enhance brand awareness and ensure exceptional customer experiences. The ideal candidate will have proven experience in hosting, strong communication skills, and the ability to manage multiple tasks efficiently. Working in collaboration with the marketing team, this role requires engaging with clients, managing reservations, and leading a front-of-house team.

Qualifications

• Proven experience in hosting, customer service, PR, or a related field.
• Confident, presentable, and outgoing personality.
• Knowledge of social media and PR tools is a plus.

Responsibilities

• Greet and interact with customers warmly and professionally.
• Manage guest seating, reservations, and special requests efficiently.
• Plan and execute public relations strategies to enhance brand awareness.

Skills

Strong interpersonal and communication skills (verbal and written)

Fluent in English and Mandarin

Ability to manage multiple tasks

Job description

Job Description

As a Host & PR Manager, you will serve as the face and voice of our establishment, responsible for welcoming guests, maintaining a high standard of hospitality, and managing all aspects of public relations and brand image. You will work closely with the operations, marketing, and events team to create a positive and engaging customer experience.

Key Responsibilities

• Greet and interact with customers warmly and professionally.
• Manage guest seating, reservations, and special requests with efficiency.
• Build rapport with guests and VIPs to encourage repeat business.
• Plan and execute public relations strategies to enhance brand awareness.
• Represent the company at events, exhibitions, and media functions.
• Handle guest feedback and resolve issues with diplomacy.
• Collaborate with marketing on social media presence, promotions, and campaigns.
• Maintain a positive image of the company through media, community outreach, and customer relations.
• Train and lead junior hosts or front-of-house staff, if applicable.

Job Requirements

• Proven experience in hosting, customer service, PR, or a related field.
• Strong interpersonal and communication skills (verbal and written).
• Fluent in English and Mandarin (or other relevant languages, depending on target clientele).
• Confident, presentable, and outgoing personality.
• Ability to manage multiple tasks and remain calm under pressure.
• Knowledge of social media and PR tools is a plus.
• Willing to work on weekends, evenings, and public holidays.