lavori da Customer Care Manager in località Singapore

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road!

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking for a passionate Catering Sales Manager - Wedding to shape unforgettable weddings and events as part of our exciting rebranding journey. You’ll drive sales growth, build lasting client relationships, and bring dream celebrations to life with your creativity and flair.

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
• Establish strong working relationship with Wedding couples and maintain accurate and updated information about their needs for their function.
• Manage weddings / events functions to achieve the optimum departmental revenue targets.
• Follow up on potential sales leads.
• Design and plan wedding packages to maxmise the conversions and profitability for the hotel.
• Negotiate and review weddings / events packages offered to clients.
• Represent the hotel in wedding shows and events as required.
• Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• Prepare contracts for confirmed Weddings & social events.
• Be up to date with current wedding trends and competitive packages in the market.
• Confident and professional approach when dealing with clients and wedding suppliers.
• Promote guest satisfaction and encourage referrals.
• Handle feedback and resolve complaints from guests.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Follow up with clients regularly during and after departure to ensure satisfaction.
• Be a “Trusted Advisor” for the Wedding Couple during their journey with us, leading up to their Wedding Day.
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Perform other duties as assigned.
• May serve as “manager on duty” as required.
• Prepare event orders, proposals, confirmation and other agreements.
• Perform other duties as assigned.
• Maintaining a close working relationship with Vendors and Partners.

• 6-month maternity cover - opportunity to convert to full-time position, subject to performance and role availability.
• Diploma/Degree in Marketing/ Tourism/Hospitality Management/Travel or related disciplines.
• Minimum 2-3 years’ experience in Sales within the Hospitality Industry.
• Proven ability to convert leads into successful events and build long-term client relationships.
• Strong organizational, communication and presentation skills.
• Creative flair and an eye for detail, with a deep understanding of modern wedding trends in Singapore.
• Committed to working on weekends, public holidays and evenings, where required
• Well versed in systems such as: Opera, Delphi
• Proficient in Microsoft Office applications.
• Flexible work approach.

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.