Customer Care Executive jobs in Singapore

About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.

Responsibilities

1. Manage a designated book of non-commerce business to achieve quarterly revenue & product adoption targets.
2. Build and maintain strong, long-lasting relationships with clients in your book of business.
3. Understand client goals and objectives to provide tailored TikTok advertising solutions.
4. Oversee the implementation, optimization, and performance analysis of advertising campaigns on TikTok platform.
5. Provide strategic guidance to clients on advertising best practices and TikTok platform capabilities.
6. Proactively address client concerns and challenges to maintain high client satisfaction and retention rates.
7. Ensure compliance with TikTok Ads policies and guidelines in all client interactions and campaign executions.
8. Collaborate and communicate effectively with external customers and internal stakeholders (Ads Policy, Finance, Product, etc.)

Qualifications

Minimum Qualifications:

1. Minimum 3 years experience as an Account Manager in digital advertising, account management, or client services.
2. Proven track record of managing client relationships and achieving revenue targets.
3. Strong communication, organizational prowess, and analytical acumen to interpret data and trends effectively.

Preferred Qualifications

1. Familiarity with TikTok Ads platform and other social media advertising tools.
2. Ability to succeed in a rapidly changing environment with excellent problem-solving, creative thinking, and analytical skills.
3. Excellent cross-functional collaboration skills, with a track record of working effectively across departments to achieve common goals.
4. Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an 'Always Day 1' mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.