Customer Service à Arabie saoudite

Oliver Wyman - Office Services Team Lead - Riyadh

Opened Recently Location Tadawul Tower, King Fahd Road, Riyadh 12652, Saudi Arabia Category Facilities & Business Services Job Id R_306682

JOB DESCRIPTION

Oliver Wyman is now looking to recruit an Office Services Team Lead to join our Middle East office and be part of our IMEA (India Middle East Africa) team!

The role will be based out of the Riyadh office.

Job Overview:

The Office Services Team Lead is responsible for coordinating and overseeing facilities management and office services tasks in Riyadh, as well as providing wider support to the OS IMEA Managers.

Key Responsibilities:

1. Oversee the Office Services functions: Implement processes & policies, support local OS/Facilities team members and handle multiple OS-related requests and escalations, ensuring coverage is maintained, approve and track attendance.
2. Supervise local OS and FM teams on a daily basis.
3. ICV compliance and coordination with local travel partners – ensuring travel payment compliance.
4. Local SPOC for BCD coordination, queries and local escalation.
5. Support OS Regional Head & UAE OS Manager with recruiting, training of staff, feedback & delivery of performance reviews & development.
6. Assist with team coverage for the wider OS IMEA team, in coordination with the OS Managers.
7. Develop key relationships with key stakeholders within Oliver Wyman, MMC businesses and externally with key vendors/service providers.
8. Contribute to and/or manage local or regional projects – OS/RE related, as well as with an OW wide scope.
9. Ownership of office configuration and day-to-day operation of the office, providing a safe, clean and secure working environment at all times.
10. Reception & FM team coordination – meetings/trainings/internal events, set ups. Collaborating with MMC Tech & troubleshooting issues.
11. Facilities Management coordination – maintenance, cleaning, office security, building management/security, printing contracts & troubleshooting issues.
12. Effective liaising with local building management, contractors, and regulatory agencies.
13. Local SPOC for corporate American Express program - coordination, queries and local escalation.
14. OS inductions – conducting in person and virtual inductions to new joiners. Ensuring information is kept up to date and aligned with the Regional OS inductions.
15. Maintaining local Facilities and RE tracker, ensuring spend aligns with annual budgets provided by Regional OS Manager.
16. Oversee Health & Safety and Fire Safety & Evacuation processes and procedures, adhering to all statutory compliances and MMC guidelines.
17. Support Regional Head in the mobilization, delivery and coordination of office projects – renovations, refurbishments, moves & space planning.
18. Office Insurance policies - ensuring insurance policies are maintained.
19. Maintaining all office/business critical documentation.

Experience required:

1. 4+ years’ experience working in a senior Office Services or Office Management role within a similar corporate environment.
2. 4+ years’ experience in supervising a team.
3. Experience in management consultancy or similar industry would be an advantage but is not essential.

Attributes:

1. Excellent verbal and written communication skills. Able to deal with people at all levels across a multicultural environment.
2. Experienced people supervisor capable of training, coaching and motivating talent.
3. Problem solver – able to work with other teams and staff members effectively to reach a viable solution and goal.
4. Self-starter, strong initiative, confidence and ability to work with little guidance.
5. Strong customer service orientation.
6. Strong team player who has experience of and has enjoyed working as part of a team.
7. Ability to juggle several tasks at once, to prioritize and manage your own time.
8. Creative, methodical and excellent attention to detail.
9. Flexible can-do attitude, hard-working, cost conscious and driven results.

Skills:

1. Fluent in English & Arabic.
2. Advanced knowledge of Microsoft Outlook, Word and Excel, working knowledge of PowerPoint is helpful.