Cluster General Manager - Jeddah Hilton & Waldorf Astoria Qasr Al Sharq

Hilton Worldwide, Inc.; Jeddah; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading global hospitality company is seeking a Cluster General Manager for its Jeddah Hilton and Waldorf Astoria Qasr Al Sharq properties. The ideal candidate will oversee hotel operations, ensuring profitability and excellence in guest service. This role demands exceptional leadership, strong strategic planning, and the ability to manage relationships with key stakeholders. Candidates should possess experience in luxury hotel management with a solid background in F&B operations. Join a team dedicated to delivering world-class hospitality.

Benefits

Workplace flexibility

Career growth programs

Travel discount program

Qualifications

• Experience in managing large and complex hotel operations.
• Strong ability to collaborate with diverse stakeholders.
• Proven expertise in Food & Beverage operations.

Responsibilities

• Manage and lead hotel operations for two properties.
• Drive profitability and elevate guest experience scores.
• Ensure decisions align with Hilton's best interests.

Skills

Leadership

Strategic planning

Commercial mindset

Stakeholder management

Customer service

Education

Degree in Hotel Management or equivalent

Job description

Cluster General Manager – Jeddah Hilton & Waldorf Astoria Qasr Al Sharq (Job Number: HOT0C54H)

Work Locations

Hilton Jeddah, North Corniche Road, Jeddah 21462

Brands

Waldorf Astoria – Live unforgettable. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests with the exceptional environment and the personalized attention of True Waldorf Services that creates unforgettable experiences for our discerning travelers.

Hilton – With hotels in the most sought-after destinations across six continents, Hilton Hotels & Resorts provides exceptional stay experiences to every guest who walks through its doors.

Properties

Hilton Jeddah and Waldorf Astoria Qasr Al Sharq are seeking a dynamic and strategic leader to take charge of two iconic properties on the Jeddah Corniche. This is a unique opportunity to manage a diverse portfolio, elevate luxury standards, and drive commercial success while fostering strong owner relations and team engagement.

About Jeddah Hilton

Located on the stunning Jeddah Corniche overlooking the Red Sea, Jeddah Hilton offers world-class amenities including indoor and outdoor pools, spa, tennis and squash courts, and a kids club. Guests enjoy ocean-view balconies and easy access to the Red Sea Mall, downtown Jeddah, and the UNESCO World Heritage site of Al-Balad.

About Waldorf Astoria Qasr Al Sharq

Experience old-world opulence at the Palace of the East, adorned with gold accents, Italian furnishings, and a three-story Swarovski chandelier. Guests indulge in personalized butler service, a ladies-only spa with aquamedic pool, and modern amenities—all set against the backdrop of the Red Sea.

Role

As General Manager, you will lead two iconic properties—Hilton Jeddah and Waldorf Astoria Qasr Al Sharq—ensuring operational excellence, profitability, and world-class luxury service delivery. You will manage a high-performing executive team, exceed guest expectations, and tactfully navigate owner relationships while driving strategic repositioning and commercial growth.

This exciting position involves full accountability for hotel operations, financial performance, and team engagement. You will deliver on hotel targets, achieve sustainable profitability, and meet owner expectations while elevating guest experience and maintaining Hilton’s brand standards.

Responsibilities

• Manage and lead hotel operation
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded
• Elevate guest experience scores, with a strong focus on luxury service standards
• Lead in all key property issues including capital projects, customer service, and refurbishment
• Ensure all decisions are made in the best interest of the hotel and Hilton
• Deliver achievable hotel budgets, and set other short- and long-term strategic goals for the property
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values
• Lead in all aspects of business planning
• Comply with and exceed Hilton Brand Service Standards
• Ensure costs are controlled
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
• Hold regular briefings and communication meetings with the HOD team
• Respond to audits to ensure continual improvement is achieved

Qualifications

• Established and seasoned General Manager with experience leading large and complex hotel operations, ideally managing cluster hotel operations. Luxury segment GM experience is highly desirable.
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, and corporates – must be highly visible.
• Innovative commercial mindset, with experience in maximizing profitability across luxury and MICE business.
• Proven expertise in large scale Food & Beverage and Banqueting operations, with the ability to elevate quality standards, innovate offerings, and drive profitability across large-scale and luxury F&B outlets.
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instill the Hilton culture and values.
• Proven owner/stakeholder management, demonstrating tact, resilience, and sound judgment.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• In-depth knowledge of hospitality and luxury service standards.
• Recent GCC working experience preferred.
• Degree or diploma in Hotel Management or equivalent.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.