Customer Service & Logistics Coordinator

CMA CGM; Dammam; On-site; SAR 131,000 - 188,000; Full time

Job summary

A leading shipping company in Saudi Arabia is seeking a Customer Service Officer to enhance their customer experience. This position will involve responding to customer inquiries, managing case ownership, and coordinating with internal teams. Candidates should have 2-5 years of experience in Shipping & Logistics, with a strong focus on customer and vendor relationship management. Excellent communication skills, a proactive attitude, and proficiency in MS Office are essential for success in this role.

Qualifications

• 2-5 years of experience in Shipping & Logistics.
• Proven ability to drive change and process improvement.
• Team player with a professional attitude.

Responsibilities

• Respond to customer calls within SLA timelines.
• Handle complaints and coordinate with internal teams.
• Conduct regular meetings with customers.

Skills

Customer and vendor relationship management

Communication skills

Proactive attitude

MS Office proficiency

Job description

A leading shipping company in Saudi Arabia is seeking a Customer Service Officer to enhance their customer experience. This position will involve responding to customer inquiries, managing case ownership, and coordinating with internal teams. Candidates should have 2-5 years of experience in Shipping & Logistics, with a strong focus on customer and vendor relationship management. Excellent communication skills, a proactive attitude, and proficiency in MS Office are essential for success in this role.