Housekeeping Attendant

Hilton Worldwide, Inc.; Medina; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading global hospitality company seeks a Housekeeping Attendant in Medina to support housekeeping tasks and ensure exceptional guest experiences. The ideal candidate should have strong organizational skills, previous laundry experience, and a commitment to customer service excellence. This position offers an opportunity to work in a team environment while maintaining high cleanliness standards and managing guest preferences.

Qualifications

• Ability to work in a team.
• Excellent attention to detail.
• Positive attitude.

Responsibilities

• Support all Housekeeping and Laundry teams.
• Ensure high operating standards in Housekeeping and Laundry.
• Provide excellent guest service.
• Monitor the standards and performance of Housekeeping and Laundry team members.
• Manage controls of the Housekeeping department.

Skills

Planning and organizing

Good oral and written communication

Previous experience in laundry

Good interpersonal skills

Intermediate proficiency with computers and Microsoft Office

Committed to delivering a high level of customer service

Excellent cleanliness standards

Job description

Job Description - Housekeeping Attendant (HOT0C4OH)

Job Number: HOT0C4OH

Work Locations

DoubleTree by Hilton Madinah Gate Madinah Station, Madinah Railway station is located at Al Hadra District Madinah

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between team members, so that work can be done efficiently and timely, ensuring an exceptional experience for our guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry teams for all aspects by delegating day‑to‑day activities within the hotel. Specifically, you will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of rooms for guest service along with floor housekeeping supervision
• Manage controls of the Housekeeping department, such as: employee frequency, release of master keys, book incident, input and output uniform and linen supply, among others
• Check daily the guest information in CRM and ensure that preferences and requests are met on time
• Request flowers for special occasions (marriage, death, maternity, etc.) and provide embroidery for special linen (wedding and pampering)
• Control monthly lost and found and donations
• Check uniforms and send for cleaning or repair
• Coordinate and control all traffic of documents and people within the department; release laundry linen daily
• Create daily guest clothing releases for guests who use the laundry service
• Close monthly laundry expenses and provide the same for review
• Replace a Laundry Attendant in case of holidays, days off, or absences

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the following attitude, behaviours, skills, and values:

• Planning and organizing
• Good oral and written communication
• Previous experience in laundry
• Good interpersonal skills
• Intermediate proficiency with computers and Microsoft Office
• Committed to delivering a high level of customer service
• Excellent cleanliness standards

It is advantageous if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision—“to fill the earth with the light and warmth of hospitality”—unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!