Housekeeping Attendant

Hilton; Medina Province; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Attendant to support housekeeping and laundry operations at the DoubleTree by Hilton Madinah Gate. The ideal candidate will be responsible for delegating tasks, ensuring high standards of cleanliness, and providing exceptional service to guests. A commitment to customer service, good communication skills, and the ability to work in a team are essential requirements. This full-time role offers a chance to work with a respected brand in the hospitality industry.

Qualifications

• Previous experience in Laundry is preferred.
• Strong interpersonal skills are necessary.
• Proficiency with computers including Microsoft Office.

Responsibilities

• Delegate and manage day-to-day activities in Housekeeping.
• Ensure high operational standards are maintained.
• Provide excellent guest service and meet requests.

Skills

Planning and organizing

Good oral and written communication

Previous experience in Laundry

Good interpersonal skills

Proficiency with computers

Customer service commitment

Attention to detail

Tools

Microsoft Office

Job description

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output uniform and linen, among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
• Control makes monthly Lost and Found and donationsCheck the uniforms and send for cleaning and / or repair
• Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
• Makes daily guest clothing release of guests that use the laundry service
• Makes monthly closing of Laundry expenses and provision of same
• Replaces (a) Laundry Attendant in case of holidays, days off or absences

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of clean

Advantages / Preferred Qualifications

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree by Hilton Madinah Gate

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Housekeeping and Laundry