Customer Service jobs in Saudi Arabia
Customer Services Regional Manager
International Water Distribution Co. (Tawzea)
Customer Experience & Operations Leader
Saudi Petroleum Services Polytechnic
Customer Service Executive Jobs in Dammam (Dec 2025) - Bayt.com
Saudi Petroleum Services Polytechnic
Customer Service Executive
Matar Holding company
Manager Destination Sales
The Ritz-Carlton
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Aljomaih Automotive Company
Customer Service
Armah Sports Company
Customer Service Specialist
SAN International Group | مجموعة سان العالمية
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Store Manager
Independent Food
Remote Customer Service & Sales Specialist (Arabic/English)
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Front Desk Manager
Residence Inn By Marriott
Cluster Assistant Sales Manager
SupportFinity™
Director of Sales - Groups
The Ritz-Carlton
Facilities Engineer | Al Futtaim Engineering | Al Futtaim Contracting
Robinson & Co (Singapore) Pte Ltd
Sales Consultant (GM)
Aljomaih Automotive Company
Executive Chef II
Marriott Hotels & Resorts
Customer Success & Logistics Sales Specialist — Dammam
CARE
Customer Service Jobs in Dammam (Dec 2025) - Bayt.com
CARE
Auto Parts Salesman
Aljomaih Automotive Company
Customer Services Regional Manager
Job summary
A leading water distribution company in Jeddah is seeking a qualified candidate for a managerial role in customer service. This position requires a minimum of 10 years of experience, including at least 5 years in management. Responsibilities include budget preparation, performance monitoring, and overseeing training processes. The ideal candidate should possess strong leadership and interpersonal skills alongside a deep understanding of customer service principles. This is an opportunity to lead a dynamic team and enhance customer experience in a pivotal sector.
Qualifications
- Minimum of 10 years of experience in customer service, with 5 years in a management role.
- Extensive knowledge of customer service principles and procedures.
- Excellent leadership and interpersonal skills required.
Responsibilities
- Assist with budget preparation for the customer service department.
- Monitor performance metrics for customer service representatives.
- Oversee training and performance evaluations for team members.
- Identify opportunities to improve customer service procedures.
Skills
- Assists with budget preparation for the Customer Service department and manages the assigned budget.
- Assists with drafting, implementing, and executing policies and procedures to facilitate a quality customer service experience.
- Monitors performance metrics for customer service representatives and supervisors and prepares monthly reports summarizing the team performance.
- Monitors issues and trends related to customer complaints and inquiries, and analyze the impact on customers experience, and prepares summarizing monthly reports.
- Oversees the training and performance evaluations processes for both current and new team members.
- Identifies opportunities to update or improve customer service procedures and makes recommendations to the line manager.
- Oversees the daily workflow of the team.
- Monitor and follow up on collection performance to ensure timely and effective recovery of outstanding payments.
- Minimum of 10 years of experience, with 5 years of management or supervisory experience in customer service in water sector.
- Extensive knowledge of customer service procedures and principles.
- Excellent leadership and interpersonal skills.
- Good understanding of management practices and techniques. }
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.