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Customer Service jobs in Canada

Customer Service Quality Specialist

Tabby

Riyadh
On-site
SAR 150,000 - 200,000
Today
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Director of Sales

The Ritz-Carlton

Saudi Arabia
On-site
SAR 300,000 - 400,000
Today
Be an early applicant

SrMgr-Sales I

Le Meridien

Riyadh
On-site
SAR 150,000 - 200,000
Today
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Customer Service Agent

DSV

Riyadh
On-site
SAR 80,000 - 100,000
2 days ago
Be an early applicant

Customer Services Regional Manager

International Water Distribution Co. (Tawzea)

Jeddah
On-site
SAR 120,000 - 150,000
7 days ago
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Cluster Director of Sales

Marriott Hotels Resorts

Saudi Arabia
On-site
SAR 300,000 - 400,000
7 days ago
Be an early applicant

Director of Sales

Marriott Hotels Resorts

Saudi Arabia
On-site
SAR 224,000 - 338,000
7 days ago
Be an early applicant

Sales Manager

Residence Inn By Marriott

Dammam
On-site
SAR 40,000 - 60,000
Today
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Sales Manager (Based in Riyadh)

The Ritz-Carlton

Jeddah
On-site
SAR 150,000 - 200,000
Today
Be an early applicant

Sales Manager

Marriott Hotels Resorts

Saudi Arabia
On-site
SAR 150,000 - 200,000
Yesterday
Be an early applicant

OFR Customer Implementation Specialist

DHL Germany

Saudi Arabia
On-site
SAR 200,000 - 300,000
2 days ago
Be an early applicant

Airport Services Duty Supervisor - Dammam

Qatar Airways

Dammam
On-site
SAR 150,000 - 200,000
Yesterday
Be an early applicant

Customer Service and Logistics Planner

GSK plc

Saudi Arabia
On-site
SAR 60,000 - 85,000
Yesterday
Be an early applicant

Loss Prevention Manager

Sheraton

Dammam
On-site
SAR 150,000 - 200,000
Today
Be an early applicant

Loss Prevention Manager

Marriott Hotels Resorts

Dammam
On-site
SAR 120,000 - 180,000
Yesterday
Be an early applicant

Reservation Agent

Al Manakha Rotana

Medina
On-site
SAR 48,000 - 120,000
Today
Be an early applicant

Delivery Station Liasion, DSL

Amazon

Makkah Region
On-site
SAR 48,000 - 120,000
3 days ago
Be an early applicant

Customer Experience & Operations Leader

Saudi Petroleum Services Polytechnic

Dammam
On-site
SAR 150,000 - 200,000
6 days ago
Be an early applicant

Customer Service Executive Jobs in Dammam (Dec 2025) - Bayt.com

Saudi Petroleum Services Polytechnic

Dammam
On-site
SAR 150,000 - 200,000
6 days ago
Be an early applicant

Mgr-Front Desk ( Saudi Only )

Marriott Hotels Resorts

Riyadh
On-site
SAR 48,000 - 120,000
7 days ago
Be an early applicant

Sales Manager (Government - Saudi Only)

Marriott Hotels Resorts

Jeddah
On-site
SAR 35,000 - 55,000
4 days ago
Be an early applicant

Cluster Assistant Sales Manager (Saudi Nationality Only)

Marriott Hotels Resorts

Saudi Arabia
On-site
SAR 50,000 - 70,000
7 days ago
Be an early applicant

Sales Manager

Marriott Hotels Resorts

Jeddah
On-site
SAR 150,000 - 200,000
7 days ago
Be an early applicant

AsstMgr-Sales

Luxury Collection

Saudi Arabia
On-site
SAR 150,000 - 200,000
Today
Be an early applicant

Director of Sales - Groups

The Ritz-Carlton

Saudi Arabia
On-site
SAR 300,000 - 400,000
Today
Be an early applicant

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Customer Service Quality Specialist
Tabby
Riyadh
On-site
SAR 150,000 - 200,000
Full time
Today
Be an early applicant

Job summary

A leading fintech company is seeking a Customer Service Quality Specialist to join its team in Riyadh, Saudi Arabia. The ideal candidate will be fluent in Arabic and English, with a strong background in customer service quality assurance. Responsibilities include monitoring service interactions, evaluating performance, and developing training programs. This position requires excellent communication skills and the ability to work collaboratively in a fast-paced environment. The role offers a competitive full-time opportunity.

Qualifications

  • Fluency in Arabic and English (both spoken and written).
  • Proven experience in a customer service quality assurance role.
  • Strong knowledge of customer service principles and practices.

Responsibilities

  • Monitor customer service interactions to ensure quality standards.
  • Evaluate performance using quality assurance metrics and provide feedback.
  • Develop and deliver training programs to enhance customer service skills.
  • Identify and analyze customer service issues, collaborating to implement solutions.

Skills

Fluency in Arabic and English
Proven experience in a customer service quality assurance role
Strong knowledge of customer service principles and practices
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Proficient in Microsoft Office applications

Education

Bachelor's degree in business administration, marketing, or a related field
Six Sigma (Green or Black Belt) / LEAN or quality management certifications
Job description

We are seeking a skilled Customer Service Quality Specialist to join our team in Egypt. The ideal candidate will be fluent in Arabic and English, and have a strong understanding of customer service principles and practices as well as cultural nuances of the GCC region. In this role, you will be responsible for monitoring, evaluating and improving the quality of our customer service interactions to ensure customer satisfaction and retention.

Application Deadline: October 01, 2025

Department: Training and Quality

Employment Type: Full Time

Location: Egypt

Workplace type: Onsite

Reporting To: Amanda Souza

Key Responsibilities
  • Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.
  • Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.
  • Develop and deliver training programs to enhance customer service skills and knowledge.
  • Identify and analyze customer service issues, and work collaboratively with other departments to develop and implement solutions.
  • Conduct research to identify best practices in customer service, and implement new strategies and processes to improve overall quality.
  • Analyze customer feedback data to identify trends and opportunities for improvement.
  • Work closely with other team members to ensure a high level of customer satisfaction.
Skills, Knowledge & Expertise
  • Fluency in Arabic and English (both spoken and written)
  • Proven experience in a customer service quality assurance role.
  • Strong knowledge of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office applications.
  • Bachelor's degree in business administration, marketing, or a related field.
  • Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications (Preferred).
About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Our Hiring Process
  1. Stage 1: Applied
  2. Stage 2: HR call @Tabby
  3. Stage 3: Assessment
  4. Stage 4: Technical interview @Tabby
  5. Stage 5: Final interview @Tabby
  6. Stage 6: Hired

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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