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Customer Service jobs in Saudi Arabia

Customer Service Trainer - Saudi National | Riyadh, SA

Customer Service Trainer - Saudi National | Riyadh, SA
Tabby
Riyadh
SAR 48,000 - 120,000
Urgently required
Yesterday
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Flight Attendant Jobs in Riyadh

Flight Attendant Jobs in Riyadh
Almajdouie
Riyadh
SAR 200,000 - 300,000
Urgently required
4 days ago

Check In Attendant Jobs in Riyadh

Check In Attendant Jobs in Riyadh
Almajdouie
Riyadh
SAR 35,000 - 60,000
Urgently required
4 days ago

Customer Service Team Leader - Contact Center - Saudi National | Riyadh, SA

Customer Service Team Leader - Contact Center - Saudi National | Riyadh, SA
Tabby
Riyadh
SAR 150,000 - 200,000
Urgently required
6 days ago

Customer Service And Administration Executive Jobs in Riyadh

Customer Service And Administration Executive Jobs in Riyadh
Almajdouie
Riyadh
SAR 150,000 - 200,000
Urgently required
4 days ago
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Customer Experience Manager, Saudi Arabia

Customer Experience Manager, Saudi Arabia
Thermo Fisher Scientific Inc.
Saudi Arabia
Remote
SAR 120,000 - 180,000
Urgently required
7 days ago

Customer Service Quality Specialist - Saudi National

Customer Service Quality Specialist - Saudi National
Tabby
Riyadh
SAR 60,000 - 90,000
Urgently required
4 days ago

Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer R[...]

Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer R[...]
Afaq Q Tech General Trading (Amazon)
Riyadh
SAR 150,000 - 200,000
Urgently required
4 days ago
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Customer Service Specialist

Customer Service Specialist
Tamimi Commercial
Al Khobar
SAR 36,000 - 60,000
Urgently required
2 days ago

Urgent jobs in Riyadh Airport

Urgent jobs in Riyadh Airport
Newspaper WordPress
Saudi Arabia
SAR 150,000 - 200,000
Urgently required
Today

Customer Service Executive Jobs in Al Olaya (Jul 2025) - Bayt.com

Customer Service Executive Jobs in Al Olaya (Jul 2025) - Bayt.com
CARE
Riyadh
SAR 30,000 - 45,000
Urgently required
Today

Customer Service Representative - Saudi National | Riyadh, SA

Customer Service Representative - Saudi National | Riyadh, SA
Tabby
Riyadh
SAR 120,000 - 150,000
Urgently required
6 days ago

Mechanic Jobs in Riyadh

Mechanic Jobs in Riyadh
Almajdouie
Riyadh
SAR 120,000 - 150,000
Urgently required
4 days ago

Cashier And Hostess Jobs in Riyadh

Cashier And Hostess Jobs in Riyadh
Almajdouie
Riyadh
SAR 48,000 - 120,000
Urgently required
4 days ago

Front Desk Receptionist

Front Desk Receptionist
Almajdouie
Riyadh
USD 20,000 - 30,000
Urgently required
4 days ago

Equipment Maintenance Manager Jobs in Riyadh

Equipment Maintenance Manager Jobs in Riyadh
Almajdouie
Riyadh
USD 30,000 - 60,000
Urgently required
4 days ago

Waitress Jobs in Jeddah

Waitress Jobs in Jeddah
Almajdouie
Jeddah
SAR 48,000 - 120,000
Urgently required
4 days ago

Diesel Mechanic Jobs in Riyadh

Diesel Mechanic Jobs in Riyadh
Almajdouie
Riyadh
SAR 120,000 - 150,000
Urgently required
4 days ago

Elevator Technician Jobs in Riyadh

Elevator Technician Jobs in Riyadh
Almajdouie
Riyadh
SAR 120,000 - 150,000
Urgently required
4 days ago

Electric Cable Jointer Jobs in Riyadh

Electric Cable Jointer Jobs in Riyadh
Almajdouie
Riyadh
SAR 150,000 - 200,000
Urgently required
4 days ago

Electronics Technician Jobs in Riyadh

Electronics Technician Jobs in Riyadh
Almajdouie
Riyadh
SAR 120,000 - 150,000
Urgently required
4 days ago

LV-EC Operations Lead - Senior Associate

LV-EC Operations Lead - Senior Associate
PwC
Riyadh
SAR 90,000 - 120,000
Urgently required
4 days ago

Customer Service Advisor

Customer Service Advisor
National Parcel Stations Network | Parcelat
Riyadh
SAR 48,000 - 120,000
Urgently required
4 days ago

Customer Service Engineer Jobs in Khobar

Customer Service Engineer Jobs in Khobar
Almajdouie
Al Khobar
SAR 150,000 - 200,000
Urgently required
4 days ago

Reservation Agent (Saudi National)

Reservation Agent (Saudi National)
Almajdouie
Riyadh
SAR 48,000 - 120,000
Urgently required
4 days ago

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Customer Service Trainer - Saudi National | Riyadh, SA

Be among the first applicants.
Tabby
Riyadh
SAR 48,000 - 120,000
Be among the first applicants.
2 days ago
Job description
Customer Service Trainer - Saudi National

Customer Service Trainer - Saudi National

Customer Service Trainer - Saudi National

Department: Customer Support Ops

Employment Type: Full Time

Location: KSA

Compensation: ر.س11,000 / month

Description

We are looking for a Customer Service Trainer & Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.

In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.

Key Responsibilities

  • Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team
  • Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in , coaching, feedback sessions
  • Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction
  • Complete your monthly log-in hours to stay updated on the Product and Process Knowledge
  • Participate in Quality Calibrations sessions
  • Provide recommendations for procedural improvements (NHT student feedback)
  • Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes

Skills, Knowledge and Expertise
  • You have 5+ years of experience in customer service, with a proven track record of success
  • You have 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting)
  • You have a bachelor's degree in a related field (e.g. communication, psychology, business)
  • You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
  • You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations)
  • You are able to work independently and as part of a team.
  • You have Excellent organizational and time management skills.

Preferred qualifications:
  • Experience with designing and facilitating virtual and face to face training.
  • Knowledge of adult learning principles and instructional methodologies in training and development.
  • Experience with learning management systems (LMS or LXP).
  • Certification in customer service training or related soft skills.

Job ID f377874f-4c98-4b1b-9a17-a1b4b3792438

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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