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Customer Experience Specialist - Japanese language
Descrizione del lavoro
A customer service-centric company in Jeddah, Makkah, Saudi Arabia, is looking for a Customer Experience Specialist to enhance customer interactions. The role requires strong communication in Arabic and Japanese, a knack for problem-solving, and the ability to work efficiently in a dynamic environment. Ideal candidates will have a background in customer service and be dedicated to providing top-notch experiences. This position includes various responsibilities designed to maintain and elevate customer satisfaction.
Competenze
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills in Arabic and Japanese.
- Strong problem-solving and decision-making abilities.
Mansioni
- Handle customer inquiries and resolve issues professionally.
- Provide accurate and timely information to customers.
- Maintain detailed records of customer interactions.
Conoscenze
We are seeking a highly motivated and customer-oriented Customer Experience Specialist to join our team in Jeddah, Makkah, Saudi Arabia. As a Customer Experience Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
- Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
- Follow up with customers on unresolved issues to ensure customer satisfaction
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
- Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
- Upsell products and services to customers when appropriate
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
- Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets
- Previous experience in a call center or customer service role is preferred
- Excellent verbal and written communication skills in Arabic and Japanese
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and accuracy
- Ability to multitask and prioritize tasks effectively
- Positive and professional attitude
- Flexibility to work in shifts, including evenings, weekends, and holidays
- Proficient in using call center software and computer applications
- Strong knowledge of customer service principles and practices
- Excellent communication skills
- Strong problem-solving abilities
- Attention to detail
- Ability to multitask
- Knowledge of customer service principles
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.