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Senior Software Engineer/ Software Engineer (Production Support - Java)
Job summary
A leading telecommunications company in Kuala Lumpur is seeking a Senior Software Engineer/Software Engineer for Production Support (Java). The role involves managing order fulfilment issues, troubleshooting system disruptions, and collaborating with cross-functional teams. Candidates must have a strong proficiency in Java and SQL, along with excellent communication skills. Apply now to embark on your career growth!
Qualifications
- Proficient in Java for system troubleshooting and customisation.
- Strong communication and interpersonal skills.
- Proficient in written and spoken English.
Responsibilities
- Manage and resolve order fulfilment issues efficiently.
- Troubleshoot order fulfilment disruptions and incidents.
- Liaise with stakeholders and communicate order status updates.
- Collaborate with cross-functional teams to overcome challenges.
- Monitor internal systems for order status and health.
- Ensure adherence to company processes and quality standards.
- Document troubleshooting steps and share knowledge.
- Maintain detailed trackers and provide management reports.
Skills
Tools
The Senior Software Engineer/ Software Engineer (Production Support - Java) will be responsible for managing and resolving order fulfilment issues on a daily basis, ensuring that all transactions within the system are completed efficiently and in timely manner.
Make an Impact by:
Monitor and Manage Order Fulfilment Exception
- Perform daily tracking of orders that have encountered fulfilment failures or delays within Enterprise Ordering Systems. Identify and prioritise items requiring intervention to ensure timely fulfilment.
Troubleshooting and Issue Resolution
- Investigate the root causes of order fulfilment disruptions and production incidents, including system errors, technical faults, or manual handling issues.
- Collaborate with network, provisioning, and IT teams to implement corrective actions.
- Maintain a backlog of unresolved cases and ensure timely resolution by the appropriate application teams.
Stakeholder Communication
- Liaise with business stakeholders and customer support teams to provide updates on order status and elevate complex issues to higher levels when necessary.
Collaboration with Cross-Functional Team
- Work closely with engineering, provisioning, and IT departments to address order fulfilment challenges and ensure timely completion.
System Monitoring
- Continuously monitor internal systems and databases for order status updates and system health, ensuring accurate and current tracking.
Quality Assurance
- Ensure that resolutions adhere to established company processes and standards, maintaining high levels of quality and operational efficiency.
Documentation and Knowledge Sharing
- Document troubleshooting steps, solutions, and best practices for future reference. Share knowledge with team members and contribute to improving process workflows.
Monitoring and Reporting
- Maintain detailed trackers on order fulfilment disruptions and incidents, including figures, RCA analysis, resolution status, reassignment metrics, and SLA breaches.
- Provide accurate management reports regularly with trend analysis.
Skills for Success:
- Proficiency in Java for system troubleshooting and customisation of order resolution tools.
- Proficiency in SQL, Excel (pivot tables, macros), Atlassian Suite, and reporting tools (e.g., Power BI).
- Experience with Oracle databases.
- Familiarity with JIRA, Confluence, Bamboo, and Bitbucket is an added advantage.
- Knowledge of API gateway, cloud, and AI is a plus.
- Proficient in written and spoken English.
- Strong communication and interpersonal skills.
Your Career Growth Starts Here. Apply Now!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.