Technical jobs in Malaysia

We are a digital solution partner helping organizations solve complex challenges by putting users at the heart of every decision, Our projects span digital products, services, and innovation, backed by evidence and empathy.

About the Role:

Are you a user-centered problem solver who turns evidence into actionable insights? Do you want to grow into a strategic influencer on projects and clients?

As a UX Researcher, you’ll work at the intersection of research, design, business, and consulting: delivering insights, guiding teams, and taking progressive steps toward a consultative role.

What you'll do:

Design and lead end-to-end research: Independently plan, conduct, and analyze a variety of qualitative and quantitative research activities (e.g., interviews, surveys, usability tests, desk research, field studies, and more) to support digital products and services.

Deliver actionable insights: Synthesize findings, translate data into clear and commercially effective recommendations, and present your work persuasively to a wide range of stakeholders.

Facilitate co-design and innovation: Lead or co-lead workshops, design sprints, and ideation sessions with users, clients, and internal teams to surface opportunities and develop user-centered solutions.

Shape research and project strategy: Take ownership in scoping project approaches, crafting research strategies, and contributing to client proposals and business development activities.

Lead project coordination and stakeholder engagement: Organize and oversee research activities, maintain clear documentation, support effective teamwork, and be a main point of contact for clients and stakeholders to ensure project success.

Progress into a consultative role: Take the lead in client engagements, advising on research direction, facilitating workshops, and helping define impactful, evidence-backed solutions that align user and business outcomes.

Foster team and cultural growth: Support more junior team members, informally mentor peers, and advocate for a user-centered, evidence-driven culture.

Who you are:

1–2 years of relevant experience in UX research, market/customer insights, or related roles (agency, in-house, or consultancy experience welcome).

Proven in planning and executing research with qualitative and/or quantitative methods.

Skilled at synthesizing research insights into practical recommendations that influence product/service direction.

Confident communicator who can present research stories and insights to technical and non-technical audiences.

Comfortable with project management tasks, adapting to change, and handling ambiguity.

Motivated to learn and support business development, proposal writing, and client-facing consulting activities.

Empathetic, a good listener, and passionate about making digital experiences that help people.

Comfortable collaborating in teams, open to feedback, and able to adapt easily to new situations and tools.

Able to understand Mandarin and Cantonese to support China and Hong Kong market projects.

(Bonus) Has a portfolio, case study, or concrete examples of how you’ve supported or driven impactful research work

What you'll gain:

Increased ownership and recognition among clients and stakeholders.

Hands-on experience in project strategy, co-design, business development, and consulting skills.

A team and culture that supports mentorship, both giving and receiving, as you advance your career.

A clear pathway to taking on consultative, client-advisory, and project leadership roles.

Opportunities to shape innovation for a range of digital products and services.

A dynamic, evidence-driven environment where your voice and insights make a difference.

Ready to join a team that turns curiosity and empathy into real-world impact?

Apply today with your resume and any portfolio, project, or story that shows your passion for understanding people or solving real problems.