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Credit Controller – Port Services, Asia Pacific

We are looking for a Credit Controller who will be functionally reporting to the Regional Credit Manager – Port Services, Asia Pacific.

The position will be located in Kuala Lumpur, which is the heart of the city and easily accessible by public transportation.

• Act in accordance with all applicable credit processes and policies.
• Follow up on outstanding debts with contracted customers regarding payment status in accordance with agreed payment terms.
• Generate and send out Statement of Accounts (SOA) to customers as per the agreed date or as mutually decided.
• Gather information required to assist in investigations and resolution of Final DA Settlement disputes.
• Coordinate funds allocation instructions to the Cash collector for remittance of the balance amount through SharePoint (Settlement allocation).
• Prepare account reconciliations for contracted customers.
• Develop and maintain relationships and regular communication with customers; make follow-up calls on outstanding amounts.
• Collaborate closely with internal stakeholders including SPOT credit controllers, Sales teams, Operations/Port teams, DA teams, and Finance teams.
• Assist customers, Sales teams, and port networks with credit-related matters.
• Escalate cases when necessary to the relevant internal teams.
• Provide backup support for team members when required.

• Minimum of one year of relevant work experience.
• Tertiary qualifications in relevant credit or accounting courses.
• Experience in the shipping industry is preferred but not mandatory.
• Ability to meet deadlines through effective time management and prioritization.
• Strong attention to detail.
• Excellent communication skills, both verbal and written in English.
• Excellent telephone manners – assertive yet customer-friendly.
• Proficient in MS Office (Excel, Word) with good keyboard skills and general computer literacy.
• Reliable, enthusiastic, and professional.
• A team player who works well in a collaborative environment.

• Strategic work location at KL Sentral with easy access via Monorail, Rapid Kelana Jaya Line, MRT, KTM, and public buses.
• An international work environment and culture.
• Excellent learning and development opportunities.

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex!

If you find this role interesting and believe you're a good fit, please tell us why. Apply online through our career portal at https://www.wilhelmsen.com/careers/ by creating a ‘Candidate Home’ account, then upload your resume and expected salary.