E-Commerce Manager

EPS Consultants; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading retail and e-commerce firm in Malaysia is seeking an E-commerce Marketing Manager to develop and execute marketing strategies that drive growth. Responsibilities include optimizing customer experiences, managing digital marketing campaigns, and leading website initiatives. The ideal candidate should have a diploma in Marketing and at least 3 years of relevant experience. Strong English and Bahasa Malaysia skills are essential.

Qualifications

• Minimum of 3 years working experience in a related field.
• Strong written and spoken English and Bahasa Malaysia.

Responsibilities

• Develop and execute comprehensive e-commerce marketing strategy.
• Monitor e-commerce marketing and editorial calendar.
• Optimize customers’ digital experience using data-driven insights.
• Lead website development and customer journey mapping.
• Analyze website effectiveness and marketing performance.

Skills

Digital marketing strategy

E-commerce operations

Data analysis

UX / usability testing

Strong communication

Education

Diploma in Marketing or equivalent

Job description

Client Industry:Asia’s leading retail and e-commerce network in activewear and lifestyle

Location:Bukit Damansara

Key Responsibilities:

• Develop and execute a comprehensive e-commerce marketing strategy to drive rapid, profitable growth within the context of the brand, achieving sales and margin objectives
• Monitor e-commerce marketing and editorial calendar aligned with the brand’s business and merchandise strategy for paid search, display, email, social, affiliate and all other online channels to profitably acquire new customers
• Responsible on monitoring daily operations or executions including stock management, merchandising, web content, price and fulfilment
• Identify ways to continuously optimize customers’ digital experience: determine the ideal format and features of the website using a data driven approach combined with customer insights, recommending and overseeing execution of all appropriate and necessary site enhancements
• Create and lead web developer on website roadmaps and customer journey profiles based on customer personas, developing a formal process for UX / usability testing
• Develop wireframes and mock layouts for company websites; partnering with product management and marketing to maximize clarity of content and ease of navigation for customers
• Analyze and assess the effectiveness of the website and all e-commerce marketing efforts. Define metrics and KPIs and provide regular analysis & performance reports of online performance to Management
• Supervise all e-commerce and web related projects and initiatives
• Collaborate with other brand & marketing teams to develop integrated campaigns through all digital channels and deliver comprehensive suite of digital customer engagement solutions beginning from marketing and moving into sales and e-commerce
• Network with our external technology and business partners to research new technology products for e-commerce and website builds; provide recommendations to management
• Work closely with e-commerce service providers and partners for driving company products on third party marketplaces
• Prepare annual budgets, provide ongoing results analysis and forecasting, and drive prioritization of investments through quantitative business justification.
• Performs other related duties and assignments as required

• Candidate must possess at least a Diploma in Marketing or equivalent
• At least 3 years working experience in related field
• Strong written and spoken English and Bahasa Malaysia