Global Technical Support Engineer – Kuala Lumpur Based (6 Month Contract Role)

Agoda; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading online travel booking platform in Kuala Lumpur seeks an Office Support Technician to assist with hardware and software issues. The ideal candidate will have a diploma or degree in IT, a customer service mindset, and either experience or willingness to learn. This role involves supporting end-users, maintaining IT inventory, and ensuring systems meet security standards. Opportunities for fresh graduates are welcome in a diverse workplace.

Qualifications

• Fresh graduates and candidates with up to 3 years of experience are encouraged to apply.
• In-depth knowledge of Windows/MacOS in a corporate environment.
• Willing to travel, work shifts and be on-call.

Responsibilities

• Support global end-users in day-to-day hardware and software setup.
• Own all aspects of the local office support.
• Build laptops and set up workstations.

Skills

Customer service mindset

Excellent communication skills

Ability to work independently

Strong sense of ownership

Proficient in Windows or macOS

Education

Diploma or degree in Information Technology

Tools

Active Directory

Intune

SCCM

JAMF

Clonezilla

Job description

Overview

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior tech infrastructure, and world class talent to bring it all together. Tech is Agoda’s core competency, and a tech career with us provides excellent growth opportunities in an exciting, multicultural environment.

Agoda’s Tech Department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress and we never forget to have fun while doing it.

The Opportunity

For our team in Kuala Lumpur we are looking for candidates with Desktop and Office Infrastructure support and troubleshooting experience.

Responsibilities

• Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting.
• Owning all aspects of the local office support. Infrastructure and Desktop.
• Supporting Office infrastructure and network.
• Building laptops and setting up workstations.
• Ensure endpoints meet the security KPIs (Patching, OS and AV).
• Maintaining and tracking IT inventory.
• Proficient in Active Directory users/computers management
• Proficient in Enterprise systems management tool such as Intune, SCCM, Kace, Altiris
• Proficient in mass computer deployment solution such as MDT, JAMF, Clonezilla
• In-depth knowledge of Windows/MacOS/Office in corporate environment
• Willing to travel, work shifts and do on-call.
• Ability to work independently and as a team player.

Qualifications

• What You’ll Need to Succeed:
• Fresh graduates and candidates with up to 3 years of experience are encouraged to apply.
• Diploma or degree in Information Technology, Computer Science, or a related IT field.
• 0–3 years of experience supporting office and desktop infrastructure.
• Strong sense of ownership— proactively look for solutions and don’t pass on problem
• Familiar with Windows or macOS operating system
• Customer service mindset.
• Eagerness to keep up with the latest technologies and stay ahead of the curve.
• Excellent communication and interpersonal skills; a good sense of humor is always a plus.
• Must be a team player.

Nice to have

• In-depth Windows/Mac troubleshooting knowledge
• Understanding of TCP/IP networking fundamentals
• Familiar with Mac OS and Linux Operating systems

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.