Sales Support

ZF Group; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive supplier in Petaling Jaya is looking for a Customer Competence Center Representative. The role involves managing customer orders and support, requiring at least 3 years of customer support experience. Ideal candidates will have problem-solving skills, strong communication abilities, and experience with CRM systems like Salesforce or SAP. Join the team to deliver exceptional service!

Qualifications

• Minimum 3 years of commercial experience and 3 years of customer support.
• Demonstrated problem-solving skills.
• Customer-focused mindset with a passion for delivering exceptional service.

Responsibilities

• Serve as the main contact for customer orders and issue resolution.
• Maintain customer data and processes in ERP/CRM systems.
• Manage support for intercompany pricing and claims.
• Coordinate order-related communication with internal teams.
• Create evaluations and statistics for data analysis.

Skills

Customer support

Problem-solving skills

Interpersonal skills

Communication skills

CRM systems (Salesforce/SAP)

Tools

Salesforce

SAP

Job description

Req ID 81242 | Petaling Jaya, Malaysia, ZF Sales and Service (Malaysia) Sdn. Bhd.

Job Description

Internal Title: Customer Competence Center Representative

Your tasks include:

1. Serve as the main contact for customer orders, handling order placement, processing (EDI, online, manual), and issue resolution within the ASEAN region.
2. Maintain customer data and processes in ERP/CRM systems.
3. Manage support for intercompany pricing, back-orders, and claims.
4. Coordinate order-related communication with internal teams (SPOKE) regarding deviations from deadlines.
5. Create and distribute evaluations and statistics (sales, turnover, etc.) for internal and external bodies (e.g., customers), support data analysis, and develop suggestions for optimization. Provide insights to the local SPOKE team.
6. Promote and assist with online ordering platforms.

Your profile:

• Minimum 3 years of commercial experience and 3 years of customer support.
• Demonstrated problem-solving skills.
• Experience with CRM systems (Salesforce/SAP).
• Excellent interpersonal, networking, and communication skills.
• Customer-focused mindset with a passion for delivering exceptional service.

Join our ZF team as a Sales Support specialist. Apply now!

Contact

Ying Li

[phone]