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Helpdesk
Job summary
A technology solutions provider is seeking a Helpdesk support specialist in Johor Bahru. The role involves providing first-line technical support, monitoring network health, and enforcing IT security policies. Candidates should have hands-on experience in PC/laptop support and basic networking. A customer-service mindset and ability to manage multiple tasks are essential. Salary ranges from RM 2,000 to RM 2,500 per month.
Qualifications
- Hands-on experience in PC/laptop support, basic networking, and hardware troubleshooting.
- Knowledge of Windows OS, Active Directory, and cloud environments is an advantage.
- Familiarity with cybersecurity tools and IT security best practices.
Responsibilities
- Provide first-line technical support for desktops, laptops, and printers.
- Monitor network health and resolve connectivity issues.
- Enforce IT security policies and monitor endpoints.
- Support installation of facial recognition attendance devices.
- Maintain accurate inventory of IT equipment.
Skills
Company Background
A technology solutions provider with over 15 years of experience in workforce management and automation systems. They offer solutions such as HR management and automation systems, including attendance systems, payroll management, access control, and dormitory management solutions, serving businesses across Malaysia, Singapore, and Southeast Asia.
Job Description
1. General IT Support
- Provide first-line technical support for desktops, laptops, printers, and IT peripherals.
- Respond to support tickets and troubleshoot hardware/software issues to ensure timely resolution.
- Perform OS installation, software configuration, system updates, and basic user setup.
2. Network & Server Support
- Monitor network health (LAN, WAN, Wi-Fi) and resolve connectivity issues.
- Assist in routine maintenance of on-premise servers, including checks, patching, and performance monitoring.
- Support basic configuration and troubleshooting of switches, routers, and firewalls.
- Provide end-user support for cloud platforms such as Microsoft 365 or Google Workspace.
- Troubleshoot email, cloud storage, and application access issues.
- Assist with user provisioning, license management, and access control.
4. Cybersecurity Support
- Enforce IT security policies including MFA, antivirus compliance, password hygiene, and secure access.
- Monitor endpoints and escalate suspicious activities or potential breaches.
- Assist in patch management, updates, and vulnerability scanning.
5. Face Recognition / Attendance Device Support
- Install and configure facial recognitionbased attendance devices.
- Ensure stable device connectivity and synchronization with the attendance system.
- Provide support for user enrollment and troubleshoot hardware-related issues.
6. Asset Management & Maintenance
- Maintain accurate inventory of IT equipment and accessories.
- Conduct preventive maintenance, upgrades, and hardware replacements.
- Support secure disposal or reallocation of retired devices.
Job Requirements
- Hands-on experience in PC/laptop support, basic networking, and hardware troubleshooting.
- Knowledge of Windows OS, Active Directory, and cloud environments (Microsoft 365/Google Workspace) is an advantage.
- Familiarity with cybersecurity tools, endpoint protection, and IT security best practices.
- Experience with biometric or facial recognition attendance devices is preferred.
- Strong communication skills with a customer-service-oriented mindset.
- Ability to work independently, manage multiple tasks, and respond effectively.
Salary Range: RM 2,000 - 2,500
Working Days: Mon - Fri, 8.30AM - 6.00PM
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.