Customer Experience Business Analyst

Tec D (Malaysia) Sdn. Bhd.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech company in Malaysia is seeking a candidate who will create strategic business intelligence by analyzing market and internal data to assist management in informed decision-making. The ideal candidate will have strong analytical, project management, and effective communication skills, with a focus on delivering actionable insights to senior leadership. This position offers opportunities for career growth and emphasizes diversity and inclusion.

Benefits

Accelerated career development programs

Financial, physical, and mental well-being support

Inclusive community activities

Global networking opportunities

Qualifications

• Strong analytical skills and demonstrated knowledge of statistical rigor.
• Demonstrated technical knowledge of reporting tools and database concepts.
• Effective communication across all levels of the organization.

Responsibilities

• Analyzes information to assist in creating targeted programs and campaigns.
• Translates data into usable information for management.
• Performs data mining of market information for business growth.

Skills

Strong analytical skills

Technical knowledge of reporting tools

Excellence in management of reporting applications

Effective oral and written communication skills

Project management skills

Influencing skills

Job description

Job Purpose:

Creates and provides strategic business intelligence by identifying, capturing and analyzing external market and internal Company data that enable management to make informed decisions regarding growth, reduction of risk-cost and maximizing the Company's advantage for all revenue and market opportunities.

Responsibilities:

• Owns responsibility for obtaining and analyzing information in order to assist in creating more effective targeted programs, campaigns, and services that satisfy the needs and expectations of business leadership.
• Reviews data from various sources and translates this data into usable information for management through analysis of targeted sales and-or other internal-external data.
• Identifies external data sources and performs data mining of market information regarding current and potential key suppliers and customers, in support of opportunities for TD SYNNEX business growth including information regarding investments and ROI.
• Interprets, analyzes and provides financial review and impact trend results of operational processes based on statistically valid information and generally accepted financial criteria.
• Responds to specific requests for internal business intelligence information including profit leaks ensuring content and deliverables are executed in a timely fashion.
• Compiles data obtained into a useable database and creates presentations which capture business intelligence information in an effective summary form.
• Presents information projections, plans, updates, etc. to senior leadership on a regular basis.
• Prioritizes work projects and establishes resource plan and schedule of timelines for execution.
• Educates and supports the business on reporting tools and their capabilities. Provides training, guidance, and direction to others as needed.

Knowledge, Skills and Experience:

• Strong analytical skills and demonstrated knowledge and appropriate application of statistical rigor in performing analysis of information.
• Demonstrates strong technical knowledge of reporting tools, database concepts and designs.
• Has effectively demonstrated excellence in the management of reporting applications concepts and designs which capture business intelligence information in an effective summary forms in a variety of business situations.
• Demonstrates effective oral and written and presentation communication skills across all levels of the organization with emphasis on effective deliver in communicating with senior leadership.
• Demonstrates effective project management skills and independent skills Demonstrates the ability to establish and maintain an effective communication network with individuals internal and external to the business outside span of control which may have direct bearing on operational analysis efficiency and effectiveness.
• Influencing Skills
• This position requires the consistent demonstration of high performance levels of technical, relationship and presentation skills on a regular basis.

Key Skills

Tec D, a TD SYNNEX Company values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.