Jobs in Sungai Petani, Malaysia

Superhostly Pty Ltd – Kuala Lumpur, Kuala Lumpur

HOME SERVICES COORDINATOR
Full-Time, Contract, Remote

The Home Services Coordinator will support the operations of our short-term rental property management business based in Australia. The ideal candidate is detail-oriented, highly organised, confident in coordinating trades and maintenance tasks, and experienced in managing property readiness across a portfolio (ideally with Australian-based properties). You should be comfortable working and communicating with contractors, reading and interpreting maintenance issues, navigating systems like Breezeway, and ensuring properties are consistently guest-ready.
This role requires a combination of operational coordination, problem-solving, communication, and maintenance-focused execution to help our guests enjoy a seamless experience and support owners with timely, high-quality property upkeep.

• Act as the primary coordinator for all maintenance-related tasks logged in Breezeway
• Triage incoming issues, assign priorities, and ensure tasks contain full and accurate information
• Assign tasks to the correct contractors and follow up to ensure timely resolution
• Request and compare quotes for maintenance jobs, ensuring cost-effectiveness
• Track task completion and perform quality checks on submitted contractor evidence (photos, notes)
• Approve completed tasks in Breezeway so Finance can process payments
• Communicate with the Guest Experience Team for issues impacting upcoming stays
• Escalate urgent, unclear, or high-cost issues to the Home Services Lead
• Maintain accurate documentation of all maintenance work
• Contribute to improving maintenance processes and eliminating recurring issues

• At least 2 years of experience in property management, facilities coordination, maintenance administration, or a similar role
• Familiarity with systems such as Breezeway, Hostaway, Trello, Airtasker, or other workflow tools
• Understanding of general household maintenance categories (handyman, plumbing, electrical, garden, pool, appliance, etc.)
• Ability to triage and prioritise tasks with good judgement
• Strong communication skills for interacting with contractors, internal teams, and property owners
• Highly organised with strong attention to detail
• Problem-solver with a “get it done” attitude
• Comfortable working in a fast-moving, remote operational environment

3200 Malaysian Ringgit per month.

You will be working 5 days a week.

This is a full-time, remote role with an 8-hour shift each day.

Send your resume to: ****@superhostly.com.au

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