Home Services Coordinator

Superhostly Pty Ltd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A property management company seeks a Home Services Coordinator to manage maintenance tasks for properties in Australia. The role involves coordinating contractors, ensuring properties are guest-ready, and performing administrative tasks using systems like Breezeway. The ideal candidate is highly organized, detail-oriented, and experienced with property management. This full-time remote position offers a salary of 3200 Malaysian Ringgit per month and requires 5 days of work each week.

Qualifications

• Minimum 2 years of experience in property management or a similar role.
• Ability to triage and prioritize tasks effectively.
• Experience in maintenance administration and coordination.

Responsibilities

• Coordinate all maintenance-related tasks in Breezeway.
• Triage incoming issues and assign priorities.
• Request and compare quotes for maintenance jobs.

Skills

Property management experience

Experience with Breezeway

Strong communication skills

Organizational skills

Problem-solving attitude

Tools

Trello

Airtasker

Hostaway

Job description

Superhostly Pty Ltd – Kuala Lumpur, Kuala Lumpur

HOME SERVICES COORDINATOR
Full-Time, Contract, Remote

The Home Services Coordinator will support the operations of our short-term rental property management business based in Australia. The ideal candidate is detail-oriented, highly organised, confident in coordinating trades and maintenance tasks, and experienced in managing property readiness across a portfolio (ideally with Australian-based properties). You should be comfortable working and communicating with contractors, reading and interpreting maintenance issues, navigating systems like Breezeway, and ensuring properties are consistently guest-ready.
This role requires a combination of operational coordination, problem-solving, communication, and maintenance-focused execution to help our guests enjoy a seamless experience and support owners with timely, high-quality property upkeep.

Responsibilities

• Act as the primary coordinator for all maintenance-related tasks logged in Breezeway
• Triage incoming issues, assign priorities, and ensure tasks contain full and accurate information
• Assign tasks to the correct contractors and follow up to ensure timely resolution
• Request and compare quotes for maintenance jobs, ensuring cost-effectiveness
• Track task completion and perform quality checks on submitted contractor evidence (photos, notes)
• Approve completed tasks in Breezeway so Finance can process payments
• Communicate with the Guest Experience Team for issues impacting upcoming stays
• Escalate urgent, unclear, or high-cost issues to the Home Services Lead
• Maintain accurate documentation of all maintenance work
• Contribute to improving maintenance processes and eliminating recurring issues

Desired Skills & Attributes

• At least 2 years of experience in property management, facilities coordination, maintenance administration, or a similar role
• Familiarity with systems such as Breezeway, Hostaway, Trello, Airtasker, or other workflow tools
• Understanding of general household maintenance categories (handyman, plumbing, electrical, garden, pool, appliance, etc.)
• Ability to triage and prioritise tasks with good judgement
• Strong communication skills for interacting with contractors, internal teams, and property owners
• Highly organised with strong attention to detail
• Problem-solver with a “get it done” attitude
• Comfortable working in a fast-moving, remote operational environment

Salary and Work Days

3200 Malaysian Ringgit per month.

You will be working 5 days a week.

This is a full-time, remote role with an 8-hour shift each day.

Apply

Send your resume to: ****@superhostly.com.au

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