Customer Service Executive (Mandarin Speaker, Work From Home )

Delphint Operation; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service company is seeking a Customer Service Executive (Mandarin Speaker) for a work-from-home position in Kuala Lumpur. The ideal candidate must have excellent communication skills in both Mandarin and English, possess at least a Diploma/Bachelor’s degree in a related field, and have at least 1 year of customer service experience. Responsibilities include responding to customers, maintaining a professional attitude, and handling order complaints. Attractive salary, allowances, and career advancement opportunities are provided.

Benefits

Work From Home

Attractive salary + allowance

Professional training

Good working environment

Annual Leave + Medical Leave

Career Advancement

Salary Increment

Qualifications

• Minimum 1 year of customer service work experience, experience in management preferred.
• Fresh graduates encouraged to apply.
• Familiarity with the Internet and RM preferred.
• Able to work on shifts.

Responsibilities

• Respond to customers effectively through various channels.
• Develop rapport with customers for support requests.
• Maintain a positive and professional attitude towards customers.
• Provide recommendations based on expertise.
• Handle order complaints and provide timely feedback.

Skills

Excellent communication in Mandarin and English

Customer service skills

Analytical and problem-solving skills

Adaptability

Education

Diploma / Bachelor’s Degree in Business Administration/Banking/Mass Communications

Job description

Customer Service Executive (Mandarin Speaker, Work From Home)

Excellent spoken and written communication abilities in both Mandarin & English.

Candidates must possess at least a Diploma / Bachelor’s Degree in Business Administration, Banking, Mass Communications or any equivalent.

At least 1 year of customer service work experience, with experience in customer service management is preferred.

Fresh graduates are also encouraged to apply.

Experienced candidates will be added advantage.

Demonstrated professional customer service skills with a respectful, positive attitude, and strong adaptability.

Demonstrated analytical and problem‑solving skills.

Working knowledge and understanding of the Internet, familiar with RM is preferred.

Able to work on shift.

One year renewable contract, with the option to transfer to a permanent position after one year.

IMMEDIATE HIRING.

Requirement

• Excellent spoken and written communication abilities in both Mandarin & English.
• Candidates must possess at least a Diploma / Bachelor’s Degree in Business Administration, Banking, Mass Communications or any equivalent.
• At least 1 year of customer service work experience, with experience in customer service management is preferred.
• Fresh graduates are also encouraged to apply.
• Experienced candidates will be added advantage.
• Demonstrated professional customer service skills with a respectful, positive attitude, and strong adaptability.
• Demonstrated analytical and problem‑solving skills.
• Working knowledge and understanding of the Internet, familiar with RM is preferred.
• Able to work on shift.
• One year renewable contract, with the option to transfer to a permanent position after one year.
• IMMEDIATE HIRING.

Responsibility

• Respond effectively and efficiently with customers through various channels.
• Develop rapport with customers to understand and adequately make appropriate requirements for development and support requests.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Provide recommendations within the area of expertise to support customer needs.
• Handle order complaints in a timely manner, form a work log, and provide timely feedback on abnormal problems.

Benefits

• Work From Home.
• Attractive salary + allowance.
• Professional training will be provided.
• Good working environment.
• Annual Leave + Medical Leave.
• Work 5 days per week.
• Career Advancement.
• Salary Increment.