Remote Application Support Specialist

EPS Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company is looking for a Technical Support Analyst (Applications) to work from home in Kuala Lumpur. This role involves providing operational support for various products, troubleshooting issues in customer environments, and collaborating with teams globally. Candidates should have a Bachelor’s in Computer Science and 4+ years experience in technical support. Excellent communication and problem-solving skills are essential. A competitive salary of up to Rm 8000 is offered.

Qualifications

• 4+ years of customer-facing technical support experience.
• Experience supporting applications in customer-premise and public cloud environments.
• Strong problem-solving ability and curiosity for learning new technologies.

Responsibilities

• Provide operational, configuration, upgrade, and usage support for products.
• Troubleshoot issues across client environments including Windows, IIS, and cloud.
• Collaborate with cross-functional global teams to drive timely issue resolution.

Skills

Application support

Troubleshooting

Communication skills

Problem-solving

Education

Bachelor’s degree in Computer Science or related discipline

Job description

A leading technology company is looking for a Technical Support Analyst (Applications) to work from home in Kuala Lumpur. This role involves providing operational support for various products, troubleshooting issues in customer environments, and collaborating with teams globally. Candidates should have a Bachelor’s in Computer Science and 4+ years experience in technical support. Excellent communication and problem-solving skills are essential. A competitive salary of up to Rm 8000 is offered.